Personal Banker

Fifth Third Bank

. Complete a 9-week onboarding and education program with rotations in operations and Sales & Service .

Posted 11/5/2026full-timeParma • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales processes and financial needs assessments to effectively identify and meet customer financial needs. Proficient in building relationships with business partners and providing guidance on sales and referral processes while adhering to retail policies and procedures.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentRetail Consumer ProductsS.A.F.E. Act RegistrationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Advanced Math FunctionsTeller TransactionsConsumer Loan ProcessingBankcard ProcessesSales Activities

Soft Skills

Verbal CommunicationWritten CommunicationCustomer ServiceProblem SolvingJudgment

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Financial IndustryRetail PoliciesCross-SellingCustomer ExperienceRevenue Growth

About the role

Key responsibilities & impact

Complete a 9-week onboarding and education program with rotations in operations and Sales & Service
Use the consultative sales process and Financial Needs Assessment to identify customers’ current and future financial needs
Recommend Retail consumer and small business products and services
Proactively contact customers and set appointments for periodic financial reviews using CAMP and approved marketing tools
Cross-sell to existing customers and participate in outside sales activities
Build relationships with Business Partners and refer customers for holistic financial solutions
Meet customer experience and individual/team production goals and support revenue growth
Provide guidance to CSRs on sales and referral processes
Process teller transactions and work as part of platform staff
Answer customer questions, resolve customer issues, and maintain confidentiality
Open and service Retail products while following policies and procedures
Participate in consumer loan and bankcard processes from application through closing
Participate in Financial Center or Bank Mart opening and closing
Mitigate fraudulent activity and unnecessary risk or exposure

Requirements

What you’ll need

College degree or work experience providing transferable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures and use good judgment
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Travel outside of the affiliate for classroom training
Scheduling flexibility

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional and social well-being
Differentiated compensation offerings
Employee recognition through Total Rewards