Personal Banker

Fifth Third Bank

. Complete a 9-week onboarding and education program with rotations in operations and Sales & Service .

Posted 11/5/2026full-timeSolon • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales processes and financial needs assessments to effectively acquire and deepen customer relationships. Proficient in retail consumer and small business products, with a strong focus on customer satisfaction and revenue growth.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentCustomer Relationship ManagementS.A.F.E. Act RegistrationRetail Consumer Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced Math FunctionsTeller TransactionsConsumer Loan ProcessingBankcard ProcessesSales ActivitiesCross-SellingFinancial ReviewsRisk ManagementFraud PreventionOperational Policies

Soft Skills

Verbal CommunicationWritten CommunicationProfessional AppearanceSound JudgmentCustomer Satisfaction

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Financial IndustryRetail PoliciesConsumer HouseholdsSmall Business CustomersCommunity Financial Literacy

About the role

Key responsibilities & impact

Complete a 9-week onboarding and education program with rotations in operations and Sales & Service
Use the consultative sales process and Financial Needs Assessment to identify customers’ current and future financial needs
Acquire new households and deepen existing customer relationships through lobby leadership, aisle time, and tele-consulting
Maintain knowledge of Retail consumer and small business products and recommend appropriate solutions
Use CAMP and approved marketing tools to reach customers and set appointments for financial reviews
Cross-sell to existing customers and participate in outside sales activities, business sales calls, presentations, and community financial literacy events
Build relationships with Mortgage, Small Business, Commercial, and Investment partners and refer customers as appropriate
Meet customer experience and individual/team production goals and support revenue growth
Provide guidance to CSRs on sales and referral processes
Promote customer satisfaction and resolve customer issues
Process teller transactions and work as part of the platform staff
Participate in consumer loan and bankcard processes from application through closing
Participate in Financial Center or Bank Mart opening and closing
Follow risk, fraud-prevention, confidentiality, ethics, and operational policies

Requirements

What you’ll need

College degree or work experience providing transferable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures and exercise sound judgment
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Ability to travel outside the affiliate for classroom training
Scheduling flexibility
Ability to work in a normal office environment with extended computer-screen viewing

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional, and social well-being
Differentiated compensation offerings
Employee recognition through Total Rewards
Training and education program
Certification opportunity at the conclusion of the onboarding program