Personal Banker

Fifth Third Bank

. Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service .

Posted 11/5/2026full-timeParma • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales processes and financial needs assessments while maintaining a strong understanding of retail consumer and small business products. Capable of building relationships with various partners and managing risks in accordance with banking policies.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentRetail Consumer ProductsS.A.F.E. Act RegistrationRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced Math FunctionsTeller TransactionsConsumer Loan ProcessesBankcard ProcessesCross-SellingFinancial Review AppointmentsRetail Policies and ProceduresSales ActivitiesCustomer Experience GoalsConfidentiality Maintenance

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingSound JudgmentScheduling Flexibility

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Financial IndustryRetail BankingConsumer BankingSmall Business BankingFraud Mitigation

About the role

Key responsibilities & impact

Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
Use the consultative sales process and Financial Needs Assessment to identify customer and prospect financial needs
Maintain knowledge of Retail consumer and small business products and recommend appropriate solutions
Use CAMP and approved marketing tools to contact customers and set financial review appointments
Cross-sell to existing customers and participate in outside sales activities
Build relationships with Mortgage, Small Business, Commercial, and Investment partners and make referrals
Meet or exceed customer experience and individual/team production goals
Provide guidance to CSRs on sales and referral processes
Process teller transactions and work as part of the platform staff
Answer customer questions, resolve customer issues, and maintain confidentiality
Open and service Retail products while following policies and procedures
Participate in consumer loan and bankcard processes from application through closing
Participate in Financial Center or Bank Mart opening and closing processes
Monitor Retail procedures to mitigate fraud and unnecessary risk or exposure
Manage and report risks in accordance with the Bank’s risk appetite

Requirements

What you’ll need

College degree or work experience providing transferable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures and exercise sound judgment
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Scheduling flexibility
Ability to travel outside the affiliate for classroom training sessions

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional, and social well-being
Differentiated compensation offerings
Training and education program
4–8 week onboarding program
Certification opportunity at the conclusion of the program