Personal Banker

Fifth Third Bank

. Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service .

Posted 9/17/2026full-timeBirmingham • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales and financial needs assessment, with a strong understanding of retail banking products and services. Proven ability to build relationships with partners and meet customer experience and production goals while adhering to ethical standards.

Highest-signal resume keywords

Consultative SalesFinancial Needs AssessmentRetail Banking ProductsS.A.F.E. Act RegistrationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Advanced Math FunctionsFinancial AnalysisCross-SellingConsumer Loan ProcessingBankcard Processing

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingCustomer Service

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Financial IndustryRetail PoliciesConfidentialityFraud MitigationCustomer Experience

About the role

Key responsibilities & impact

Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
Use consultative sales and Financial Needs Assessment to identify customer financial needs
Recommend Retail consumer and small business products and services
Use CAMP and approved marketing tools to contact customers and set financial-review appointments
Cross-sell to existing customers and conduct outside sales activities
Build relationships with Mortgage, Small Business, Commercial, and Investment partners and refer customers
Meet customer-experience and production goals and support revenue growth
Guide CSRs on sales and referral processes
Answer customer questions, resolve customer issues, and maintain confidentiality
Open and service Retail products while following policies and ethical standards
Participate in consumer loan and bankcard processes from application through closing
Participate in Financial Center or Bank Mart opening and closing
Follow procedures to mitigate fraud and other risks

Requirements

What you’ll need

College degree or work experience providing transferable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Working knowledge of Retail policies and procedures and sound judgment
S.A.F.E. Act registration at employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Ability to travel outside the affiliate for classroom training
Scheduling flexibility
Normal office environment and extended computer-screen viewing

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional, and social well-being
Differentiated compensation offerings
Employee recognition through Total Rewards