Personal Banker Associate 1

Fifth Third Bank

. Complete a 9-week onboarding and education program with rotations in operations and Sales & Service .

Posted 11/2/2026full-timePortage • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales processes and financial needs assessments, with a strong focus on customer relationship management and cross-selling strategies. Proficient in understanding retail policies, risk management, and ethical conduct within the financial industry.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentCustomer Relationship ManagementS.A.F.E. Act RegistrationAdvanced Math Functions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial AnalysisCross-SellingTeller TransactionsConsumer Loan ProcessingBankcard Processes

Soft Skills

Verbal CommunicationWritten CommunicationCustomer SatisfactionProblem ResolutionTeam Collaboration

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Financial IndustryRetail PoliciesRisk ManagementFraud PreventionCustomer Experience

About the role

Key responsibilities & impact

Complete a 9-week onboarding and education program with rotations in operations and Sales & Service
Use the consultative sales process and Financial Needs Assessment to identify customer financial needs
Recommend Retail consumer and small business products and services
Proactively contact customers and set appointments for periodic financial reviews using CAMP and approved marketing tools
Cross-sell to existing customers and participate in outside sales activities
Build relationships with Mortgage, Small Business, Commercial, and Investment partners and make referrals
Meet customer experience and individual/team production goals
Provide guidance to CSRs on sales and referral processes
Answer customer questions, resolve customer issues, and promote customer satisfaction
Process teller transactions and work as a member of platform staff
Participate in consumer loan and bankcard processes from application through closing
Open and close the Financial Center or Bank Mart as directed
Follow risk management, confidentiality, ethical conduct, fraud prevention, and bank policies

Requirements

What you’ll need

College degree or work experience providing transferrable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures and exercise sound judgment
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Ability to travel outside the affiliate for classroom training
Scheduling flexibility

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional, and social well-being
Differentiated compensation offerings
Employee recognition through Total Rewards
9-week on-boarding and education program
Certification opportunity at the conclusion of the program