Personal Banker Associate I

Fifth Third Bank

. Complete a 9-week onboarding and education program with rotations in operations and Sales & Service .

Posted 10/13/2026full-timeFindlay • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales processes and financial needs assessments, with a strong ability to build relationships and cross-sell financial products. Proficient in maintaining confidentiality and adhering to retail policies while achieving customer experience and production goals.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentS.A.F.E. Act RegistrationAdvanced Math FunctionsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial AnalysisRetail Product KnowledgeTeller TransactionsConsumer Loan ProcessingBankcard Processes

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingSound JudgmentScheduling Flexibility

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Financial IndustryConsumer BankingSmall Business ServicesFraud MitigationRisk Management

About the role

Key responsibilities & impact

Complete a 9-week onboarding and education program with rotations in operations and Sales & Service
Use the consultative sales process and Financial Needs Assessment to identify customers' current and future financial needs
Recommend Retail consumer and small business products and services
Use CAMP and approved marketing tools to contact customers and set financial review appointments
Cross-sell to existing customers and participate in outside sales activities
Build relationships with Business Partners and make appropriate referrals
Meet customer experience and individual/team production goals
Provide guidance to CSRs on sales and referral processes
Process teller transactions and work as part of the platform staff
Participate in consumer loan and bankcard processes from application through closing
Participate in Financial Center or Bank Mart opening and closing
Maintain confidentiality, follow policies and procedures, and mitigate fraud and risk

Requirements

What you’ll need

College degree or work experience providing transferrable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures and exercise sound judgment
S.A.F.E. Act registration required at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Travel outside the affiliate for classroom training
Scheduling flexibility

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional, and social well-being
Differentiated compensation offerings
Employee recognition through Total Rewards
Training and education program
Opportunity to demonstrate skills through certification at program conclusion