Personal Banker Associate I

Fifth Third Bank

. Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service .

Posted 11/2/2026full-timeGreenwood • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales processes and financial needs assessments while maintaining strong relationships with customers and business partners. Proficient in retail banking operations, including teller transactions and compliance with policies and procedures.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentRetail Banking OperationsS.A.F.E. Act RegistrationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisAdvanced Math FunctionsCross-SellingTeller TransactionsConsumer Loan Processing

Soft Skills

Verbal CommunicationWritten CommunicationCustomer ServiceJudgmentRelationship Building

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Retail BankingFinancial ServicesConsumer ProductsSmall Business BankingFraud Mitigation

About the role

Key responsibilities & impact

Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
Use the consultative sales process and Financial Needs Assessment to identify customer financial needs
Maintain knowledge of Retail consumer and small business products and recommend solutions
Use CAMP and approved marketing tools to contact customers and set financial review appointments
Cross-sell to existing customers and participate in outside sales activities
Build relationships with Mortgage, Small Business, Commercial and Investment business partners and make referrals
Meet customer experience and individual/team production goals and support revenue growth
Provide guidance to CSRs on sales and referrals
Process teller transactions and work as platform staff
Answer customer questions, own customer issues and maintain confidentiality
Open and service Retail products and participate in consumer loan and bankcard processes
Participate in Financial Center or Bank Mart opening and closing
Follow policies, procedures and risk controls, including fraud mitigation

Requirements

What you’ll need

College degree or work experience providing transferrable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures and use good judgment
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Ability to travel outside of the affiliate for classroom training
Scheduling flexibility

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional and social well-being
Differentiated compensation offerings
Training and education program
Certification opportunity at conclusion of onboarding program