Personal Banker Associate I

Fifth Third Bank

. Complete a 9 week onboarding and education program with rotations in operations and Sales & Service .

Posted 10/16/2026full-timeHolland • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales processes and financial needs assessments to effectively identify and meet customer financial needs. Proficient in cross-selling retail consumer and small business products while adhering to risk management and compliance standards.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentS.A.F.E. Act RegistrationAdvanced Math FunctionsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail Consumer ProductsSmall Business ProductsCross-SellingTeller TransactionsFinancial AnalysisLoan ProcessingBank Policy ComplianceRisk ManagementFraud PreventionCustomer Experience Goals

Soft Skills

Verbal CommunicationWritten CommunicationProfessional AppearanceJudgmentRelationship Building

Tools & Technologies

CAMPMarketing ToolsFinancial Review Appointments

Certifications & Qualifications

S.A.F.E. Act RegistrationNMLS Registration

Industry Keywords

Financial IndustryConsumer LoansBanking OperationsSales ActivitiesCustomer Service Representatives

About the role

Key responsibilities & impact

Complete a 9 week onboarding and education program with rotations in operations and Sales & Service
Use the consultative sales process and Financial Needs Assessment to identify customer financial needs
Recommend Retail consumer and small business products and services
Use CAMP and approved marketing tools to contact customers and set financial review appointments
Cross-sell to existing customers and participate in outside sales activities
Build relationships with Mortgage, Small Business, Commercial and Investment business partners and refer customers appropriately
Meet customer experience and individual/team production goals
Provide guidance to CSRs on sales and referral processes
Answer customer questions and own customer issues
Process teller transactions and work as part of platform staff
Participate in consumer loan and bankcard processes from application through closing
Participate in Financial Center or Bank Mart opening and closing
Follow risk management, fraud prevention, confidentiality, ethics, and bank policy requirements

Requirements

What you’ll need

College degree or work experience providing transferrable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures and exercise sound judgment
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Ability to travel outside of the affiliate for classroom training
Scheduling flexibility

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional and social well-being
Differentiated compensation offerings
Employee recognition through Total Rewards
9 week on-boarding and education program
Certification opportunity at the conclusion of the program
Training and classroom development sessions