Personal Banker Associate II

Fifth Third Bank

. Complete a 4-8 week onboarding and education program with rotations in Operations and Sales & Service .

Posted 9/30/2026full-timeTorrance • California • United StatesJuniorMid-Level💰 $43,680 - $69,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales processes and financial needs assessments to effectively promote banking products and services. Possesses strong communication skills and a solid understanding of retail consumer and small business financial products.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentS.A.F.E. Act RegistrationRetail Consumer Products KnowledgeCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced Math FunctionsFinancial AnalysisCross-SellingCustomer Retention StrategiesFraud Mitigation Procedures

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingProblem SolvingCustomer Service

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Financial IndustryRetail BankingConsumer LoansBankcard ProcessesBusiness Conduct and Ethics

About the role

Key responsibilities & impact

Complete a 4-8 week onboarding and education program with rotations in Operations and Sales & Service
Promote deposits, loans, fee-based services and customer retention
Sell banking products and services and provide specialized customer care
Use the consultative sales process and Financial Needs Assessment to identify customer financial needs
Maintain knowledge of Retail consumer and small business products and recommend solutions
Use CAMP and approved marketing tools to contact customers and set financial review appointments
Cross-sell to existing customers and participate in outside sales activities
Build relationships with Mortgage, Small Business, Commercial and Investment business partners and make referrals
Meet or exceed customer experience and production goals
Provide guidance to CSRs on sales and referrals
Answer customer questions, own customer issues and maintain confidentiality
Follow policies, procedures and the Bancorp Code of Business Conduct and Ethics
Participate in consumer loan and bankcard processes from application through closing
Participate in Financial Center or Bank Mart opening and closing
Monitor Retail procedures to mitigate fraud and risk

Requirements

What you’ll need

College degree or work experience providing transferrable skills or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort level with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Scheduling flexibility
Travel outside of the affiliate for classroom training sessions

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional and social well-being
Differentiated compensation offerings
Training and education program
4-8 week on-boarding and education program
Certification opportunity at the conclusion of the program