Personal Banker Associate II

Fifth Third Bank

. Complete a 4–8 week onboarding and education program with rotations in Operations and Sales & Service .

Posted 10/7/2026full-timeLos Angeles • California • United StatesJuniorMid-Level💰 $43,680 - $69,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales and customer relationship management within the retail banking sector, with a strong focus on meeting customer needs and achieving production goals. Proficient in financial assessments, product recommendations, and compliance with retail policies and procedures.

Highest-signal resume keywords

Retail Banking ExperienceConsultative Sales SkillsFinancial Needs AssessmentS.A.F.E. Act RegistrationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TechniquesFinancial AnalysisProduct KnowledgeCross-SellingCustomer ServiceRisk MitigationLoan ProcessingBanking PoliciesMathematical ProficiencyCustomer Profile Development

Soft Skills

Verbal CommunicationWritten CommunicationProfessional AppearanceRelationship BuildingProblem Solving

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Retail Personal BankerConsumer BankingSmall Business BankingFinancial ServicesCustomer Experience

About the role

Key responsibilities & impact

Complete a 4–8 week onboarding and education program with rotations in Operations and Sales & Service
Obtain certification demonstrating skills required for the Retail Personal Banker job family
Sell banking products and services, including deposits, loans and fee-based services
Build customer relationships and retain customers through consultative sales and service
Conduct Financial Needs Assessments and build customer profiles
Recommend Retail consumer and small business products and services
Use CAMP and approved marketing tools to contact customers and set financial review appointments
Cross-sell to existing customers and participate in outside sales activities
Build relationships with Mortgage, Small Business, Commercial and Investment partners and make referrals
Meet customer experience and production goals and support revenue growth
Guide CSRs on sales and referral processes
Answer customer questions, resolve customer issues and maintain confidentiality
Open and service Retail products while following policies and procedures
Participate in consumer loan and bankcard processes from application through closing
Participate in Financial Center or Bank Mart opening and closing
Mitigate fraudulent activity and unnecessary risk

Requirements

What you’ll need

College degree or work experience providing transferable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Travel outside the affiliate for classroom training
Scheduling flexibility
Ability to work in a normal office environment with extended computer-screen viewing

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional and social well-being
Differentiated compensation offerings
Employee recognition through Total Rewards
4–8 week on-boarding and education program
Training and classroom training sessions