Personal Banker Associate II

Fifth Third Bank

. Complete a 4–8 week onboarding and education program with Operations and Sales & Service rotations .

Posted 9/29/2026full-timeLos Angeles • California • United StatesJuniorMid-Level💰 $43,680 - $69,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales processes and financial needs assessment, with a strong ability to build customer relationships and meet production goals. Proficient in understanding retail banking products and services, while adhering to compliance and ethical standards.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentS.A.F.E. Act RegistrationRetail Banking ProductsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesFinancial AnalysisCross-SellingCustomer ServiceLoan ProcessingRisk MitigationProduct KnowledgeAppointment SettingConfidentialityMath Functions

Soft Skills

Verbal CommunicationWritten CommunicationProfessional AppearanceJudgmentScheduling Flexibility

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Retail BankingFinancial IndustryConsumer LoansBankcard ProcessesCustomer Experience

About the role

Key responsibilities & impact

Complete a 4–8 week onboarding and education program with Operations and Sales & Service rotations
Complete certification demonstrating skills for the Retail Personal Banker job family
Sell deposits, loans, fee-based services and other banking products
Build customer profiles and identify current and future financial needs using the consultative sales process and Financial Needs Assessment
Recommend Retail consumer and small business products and services
Proactively contact customers and set appointments using CAMP and approved marketing tools
Cross-sell to existing customers and participate in outside sales activities
Build relationships with Mortgage, Small Business, Commercial and Investment business partners and make referrals
Meet customer experience and individual/team production goals
Provide guidance to CSRs on sales and referrals
Answer customer questions and resolve customer issues
Maintain confidentiality and follow the Bancorp Code of Business Conduct and Ethics
Open and service Retail products according to established policies
Participate in consumer loan and bankcard processes from application through closing
Participate in Financial Center or Bank Mart opening and closing
Follow procedures to mitigate fraud and risk

Requirements

What you’ll need

College degree or work experience providing transferable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures and exercise sound judgment
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) required at the time of employment
Ability to travel within the affiliate for training
Scheduling flexibility
Ability to travel outside the affiliate for classroom training

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional and social well-being
Differentiated compensation offerings
Training and education program
4–8 week onboarding and education program
Travel expenses/arrangements for affiliate and classroom training