Personal Banker I

Fifth Third Bank

. Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service .

Posted 10/8/2026full-timeMableton • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales and financial needs assessment, with a strong understanding of retail consumer and small business products. Proven ability to build relationships, cross-sell effectively, and meet production goals while adhering to compliance and risk management policies.

Highest-signal resume keywords

Consultative SalesFinancial Needs AssessmentS.A.F.E. Act RegistrationRetail Consumer Products KnowledgeCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Advanced Math FunctionsTeller Transactions ProcessingConsumer Loan ProcessesBankcard ProcessesSales ActivitiesFinancial Review AppointmentsRisk ManagementFraud PreventionCompliance Policies

Soft Skills

Verbal CommunicationWritten CommunicationCustomer SatisfactionProblem ResolutionTeam Collaboration

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Financial IndustryRetail PoliciesSmall BusinessMortgageCommercialInvestment

About the role

Key responsibilities & impact

Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
Use consultative sales and Financial Needs Assessment to identify customer financial needs
Maintain knowledge of Retail consumer and small business products and recommend solutions
Use CAMP and approved marketing tools to contact customers and set financial-review appointments
Cross-sell to existing customers and participate in outside sales activities
Build relationships with Mortgage, Small Business, Commercial, and Investment partners and make referrals
Meet customer-experience and individual/team production goals and support revenue growth
Provide guidance to CSRs on sales and referrals
Promote customer satisfaction and resolve customer issues
Process teller transactions and work as platform staff
Open and service Retail products and participate in consumer loan and bankcard processes
Participate in Financial Center or Bank Mart opening and closing
Follow risk-management, fraud-prevention, confidentiality, ethics, and compliance policies

Requirements

What you’ll need

College degree or work experience providing transferrable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures and exercise sound judgment
S.A.F.E. Act registration required at employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Travel outside the affiliate for classroom training
Scheduling flexibility
Ability to work in a normal office environment with extended computer-screen viewing

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional, and social well-being
Differentiated compensation offerings
Employee recognition through Total Rewards