Retail Personal Banker Associate I

Fifth Third Bank

. Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service .

Posted 10/15/2026full-timeCornelius • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales processes and financial needs assessments while maintaining knowledge of retail consumer and small business products. Proven ability to build relationships with partners and promote customer satisfaction through effective communication and problem resolution.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentS.A.F.E. Act RegistrationRetail Consumer Products KnowledgeCross-Selling Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced Math FunctionsTeller Transactions ProcessingConsumer Loan ProcessesBankcard ProcessesSales Activities Development

Soft Skills

Verbal CommunicationWritten CommunicationCustomer Relationship BuildingProblem ResolutionJudgment

Tools & Technologies

CAMPMarketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Financial IndustryRetail Policies and ProceduresCustomer ExperienceRevenue GrowthFraud Mitigation

About the role

Key responsibilities & impact

Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
Use the consultative sales process and Financial Needs Assessment to identify customer financial needs
Maintain knowledge of Retail consumer and small business products and recommend appropriate solutions
Use CAMP and approved marketing tools to contact customers and set financial review appointments
Cross-sell to existing customers and conduct outside sales activities, including onsite presentations, business sales calls and community financial literacy events
Build relationships with Mortgage, Small Business, Commercial and Investment partners and refer customers appropriately
Meet customer experience and individual/team production goals and support revenue growth
Provide guidance to CSRs on sales and referral processes
Promote customer satisfaction and resolve customer issues
Process teller transactions and work as part of the platform staff
Open and service Retail products while following policies and procedures
Participate in consumer loan and bankcard processes from application through closing
Participate in Financial Center or Bank Mart opening and closing
Monitor procedures intended to mitigate fraud and risk
Maintain confidentiality and comply with the Bancorp Code of Business Conduct and Ethics

Requirements

What you’ll need

College degree or work experience providing transferrable skills, or combination of education and experience
Experience in the financial industry preferred
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Professional appearance and verbal/written communication
Ability to develop working knowledge of Retail policies and procedures and exercise sound judgment
S.A.F.E. Act registration required at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Ability to travel within the affiliate for training
Ability to travel outside the affiliate for classroom training
Scheduling flexibility
Ability to work in a normal office environment with extended computer-screen viewing

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional and social well-being
Differentiated compensation offerings
Employee recognition through Total Rewards