Senior Client Associate

Fifth Third Bank

. Support the Private Banker and interact directly with existing clients in an inbound and outbound call center environment .

Posted 10/16/2026full-timeUnited StatesSenior💰 $45,100 - $85,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client service capabilities in Private Banking, with a focus on relationship building, problem-solving, and compliance with banking regulations. Proficient in utilizing Microsoft Office tools and familiar with Fifth Third banking systems to enhance client interactions and service delivery.

Highest-signal resume keywords

Client Service ExperienceInterpersonal SkillsProblem-Solving SkillsMicrosoft Office ProficiencyS.A.F.E. Act Registration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementCross-Selling Banking ProductsRisk ManagementBanking Procedures ComplianceCall Center Operations

Soft Skills

Organizational SkillsWritten Communication SkillsOral Communication SkillsAdaptability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointFifth Third Banking Systems

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Private BankingClient ExperienceRetail BankingCommercial BankingBusiness Banking

About the role

Key responsibilities & impact

Support the Private Banker and interact directly with existing clients in an inbound and outbound call center environment
Build effective relationships with the Private Banking team to enhance the client experience
Ensure the Private Banking client experience is delivered under the guidance of the Private Banker and other specialists
Ensure service standards and metrics are met based on client banking needs
Resolve client banking issues and notify the Private Banker of status/resolution
Assist Private Bankers in administering client relationships
Act as a primary point of contact for administrative needs of Private Banking clients
Identify opportunities and cross-sell basic banking products and services
Participate in the Life360 Process as requested
Deliver high service while maintaining bank integrity and complying with corporate and industry regulations
Follow documented banking procedures
Work with internal business partners including call center, funding desk, and consumer underwriting
Identify, assess, manage, monitor, and report risks while operating within the Bank's risk appetite

Requirements

What you’ll need

Associate degree or BS/BA is preferred
Minimum of 3 years of successful banking/client service experience in retail, commercial, business, private banking, and/or client services industry
Experience in an environment stressing individual accountability and team-based performance
Strong interpersonal, organizational, written, and oral communication skills
Ability to adapt quickly in an ever-changing banking environment
Effective problem-solving skills
Ability to use Microsoft Office software including Word, Excel and PowerPoint
Knowledge of Fifth Third banking systems is preferred
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System

Benefits

Comp & perks

Comprehensive benefits programs supporting physical, financial, emotional and social well-being
Differentiated compensation offerings
Equal employment opportunity