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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in organizational design, workforce planning, and talent strategy while effectively advising senior leaders on people insights and change management. Proven ability to collaborate across global teams and support technical and operational functions in a high-growth environment.
Highest-signal resume keywords
Organizational DesignWorkforce PlanningLeadership CoachingTalent StrategyChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
People StrategyPerformance ManagementCareer DevelopmentSuccession PlanningCapacity PlanningOrganizational EffectivenessFunctional OwnershipRole ArchitectureOperating ModelsCollaboration
Soft Skills
Building TrustInfluencing LeadersCoachingCollaboration
Industry Keywords
SaaSTechnology CompanyAI-Related TransformationTechnical SupportTrust & SafetyContingent WorkforceBPOContinuous Coverage
About the role
Key responsibilities & impact- Serve as the dedicated People Partner to the CIO and leadership team
- Advise the CIO and senior leaders on organizational effectiveness, leadership, and talent strategy
- Define organizational structures, functional ownership, role architecture, and operating models across IT, Business Systems, Program Management, and Customer Operations
- Translate business priorities into people strategy supporting new capabilities, emerging technology, and evolving workforce needs
- Coach leaders and managers on performance management, career development, talent planning, and succession strategies
- Lead workforce and capacity planning across salaried and hourly populations and multiple resourcing models
- Guide organizational change and strengthen collaboration across teams
- Partner with EMEA and APAC People Partners on global functional priorities and regional support
- Collaborate with People Centers of Excellence using people data, business insights, and employee feedback to guide decisions and deliver improvements
Requirements
What you’ll need- 8+ years of HR or People experience, including at least five years as a People Partner or HR Business Partner
- Experience advising VP- or C-suite-level leaders
- Ability to support technical and operational teams, including IT, Business Systems, Engineering, Program Management, Customer Operations, and hourly employee populations
- Experience supporting globally distributed organizations through collaboration with regional People Partners
- Strong experience in organizational design, workforce planning, leadership coaching, talent strategy, and change management
- Ability to build trust, influence senior leaders, and translate business strategy and people insights into practical organizational decisions
- Background in a high-growth SaaS or technology company (added plus)
- Experience supporting a CIO organization or aligning technical, operational, and customer experience functions (added plus)
- Exposure to AI-related transformation initiatives (added plus)
- Familiarity with Technical Support, Trust & Safety, contingent-workforce, BPO, or continuous-coverage operating models (added plus)
Benefits
Comp & perks- Equity
- Health coverage
- Dental coverage
- Vision coverage
- Retirement benefits with company contributions
- Parental leave
- Reproductive or family planning support
- Mental health and wellness benefits
- Paid time off
- Paid sick leave
- Holidays and other legally required leave benefits
- Employer-provided paid flexible PTO for exempt employees
- Flexible paid sick leave
- Company recharge days
- Cell phone reimbursements
- Home internet reimbursements
- Lifestyle spending accounts
- Annual bonus plan for eligible non-sales roles
- Reasonable accommodations for applicants and employees with disabilities
- In-person onboarding