finanzen.net GmbH

Customer Support

• Provide professional and disciplinary leadership for a customer service team expected to grow to 10–12 employees
• Foster performance, ownership, and professional development through clear expectations, regular feedback, and individualized coaching
• Manage qualitative and quantitative team performance based on service level, first-contact resolution rate, quality ratings, and customer satisfaction
• Identify and sustainably implement improvement measures
• Establish a shared understanding of quality and ensure up-to-date expertise and process knowledge
• Develop coaching, training, and feedback formats in collaboration with Quality Management
• Identify opportunities for improvement and develop efficient, scalable solutions
• Take into account collaboration with Baader Bank when optimizing processes
• Support the implementation of AI-powered technologies and modern service tools
• Promote technology adoption within the team while ensuring human accountability
• Contribute to building the department and to cross-functional projects
• Collaborate with Product Management, IT, Compliance, and internal and external stakeholders
• Support the recruitment and onboarding of new employees
• Develop a high-performing team structure
• Report directly to the Director Client Enablement & Care

Explore Team Lead, Customer Service at finanzen.net GmbH. Review requirements and application details.

Open roles

Team Lead, Customer Service