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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management within the fintech and payments sectors, focusing on strategic roadmap development, stakeholder engagement, and regulatory compliance. Proficient in translating customer and business needs into actionable product requirements and metrics for success.
Highest-signal resume keywords
Product Management ExperienceAgile MethodologiesBusiness Requirements DevelopmentStakeholder ManagementRegulation E and Regulation Z Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap DevelopmentUser Story CreationAcceptance Criteria DefinitionBusiness Case DevelopmentProduct Adoption Metrics
Soft Skills
Analytical SkillsCommunication SkillsInfluencing Skills
Tools & Technologies
JiraAzure DevOpsConfluence
Industry Keywords
SaaSFintechPaymentsFraudChargebacksCard OperationsFinancial Operations Workflows
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Own and maintain the strategic roadmap for FINBOA’s Payment Disputes portfolio
- Translate customer, regulatory, and business needs into BRDs, FRDs, epics, user stories, and clear acceptance criteria
- Manage and prioritize the product backlog in partnership with Engineering
- Conduct customer, prospect, and internal stakeholder discovery to identify unmet needs and market opportunities
- Monitor developments affecting card disputes and chargebacks, including Regulation E and Regulation Z, and translate them into product requirements
- Define and track product adoption, utilization, retention, and customer satisfaction metrics
- Lead customer advisory sessions, beta programs, and structured product-feedback initiatives
- Partner with Product Marketing on positioning, pricing input, messaging, and launch planning
- Work with Client Experience and Support to address recurring customer issues through product improvements
- Develop business cases for new products and major enhancements
- Support strategic sales opportunities, demonstrations, and RFP responses
- Validate delivered functionality and support acceptance testing and release readiness
- Deliver a clear, customer-informed roadmap that strengthens the Payment Disputes portfolio and produces measurable business results
Requirements
What you’ll need- Eight or more years of product management experience in SaaS, fintech, banking technology, payments, fraud, or a related industry
- Demonstrated success owning strategic product roadmaps and leading initiatives from concept through launch
- Strong experience developing business requirements, user stories, and acceptance criteria
- Solid understanding of Agile methodologies and the software development lifecycle
- Strong analytical, communication, and stakeholder-management skills
- Ability to influence both technical and non-technical partners
- Experience using Jira, Azure DevOps, or Confluence
- Experience with disputes, chargebacks, fraud, card operations, Regulation E, Regulation Z, or financial operations workflows is strongly preferred
- Experience supporting banks, credit unions, community financial institutions, or fintech providers is preferred
- Experience with workflow automation or product commercialization is a plus
- Must reside in Alabama, Arkansas, Arizona, Florida, Georgia, Illinois, Massachusetts, North Carolina, New York, Pennsylvania, South Carolina, or Texas
- Typical business hours, Monday through Friday
Benefits
Comp & perks- Simple IRA with Matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Eligible for quarterly bonus
- Medical, dental, and vision coverage
- Simple IRA plan with company match
- Occasional travel may be required