FINBOA

Product Manager

• Own the strategy and roadmap for workflow automation, treasury onboarding, intelligent intake, and AI-enabled solutions
• Translate customer and market needs into business requirements, user stories, and acceptance criteria
• Manage and prioritize the product backlog in partnership with Engineering
• Identify opportunities to apply AI, intelligent intake, and decisioning technology across the product portfolio
• Conduct customer and prospect discovery to understand operational challenges and market needs
• Lead customer feedback programs, including advisory groups, beta programs, and product validation sessions
• Develop data-supported business cases for new products and automation investments
• Define and monitor product adoption, utilization, and customer satisfaction metrics
• Partner with Product Marketing on positioning, pricing input, and go-to-market planning
• Support Sales and Solutions Consulting with strategic opportunities, demonstrations, and RFP responses
• Validate delivered functionality and support product-launch readiness
• Represent the portfolio during product planning and prioritization discussions
• Deliver solutions that create measurable operational improvements for FINBOA’s customers
• Increase product adoption and satisfaction
• Validate new automation capabilities before release
• Provide cross-functional teams with clear requirements and priorities
• Support roadmap recommendations with customer insights, market data, and business cases

Product Manager – Workflow Automation, Treasury Solutions

• Own and maintain the strategic roadmap for FINBOA’s Payment Disputes portfolio
• Translate customer, regulatory, and business needs into BRDs, FRDs, epics, user stories, and clear acceptance criteria
• Manage and prioritize the product backlog in partnership with Engineering
• Conduct customer, prospect, and internal stakeholder discovery to identify unmet needs and market opportunities
• Monitor developments affecting card disputes and chargebacks, including Regulation E and Regulation Z, and translate them into product requirements
• Define and track product adoption, utilization, retention, and customer satisfaction metrics
• Lead customer advisory sessions, beta programs, and structured product-feedback initiatives
• Partner with Product Marketing on positioning, pricing input, messaging, and launch planning
• Work with Client Experience and Support to address recurring customer issues through product improvements
• Develop business cases for new products and major enhancements
• Support strategic sales opportunities, demonstrations, and RFP responses
• Validate delivered functionality and support acceptance testing and release readiness
• Deliver a clear, customer-informed roadmap that strengthens the Payment Disputes portfolio and produces measurable business results

Senior Product Manager – Payment Disputes

Product Marketing

• Develop positioning, messaging, and value propositions across FINBOA’s product portfolio
• Lead go-to-market planning for new products, enhancements, and integrations
• Create competitive battlecards, market intelligence reports, and win/loss analyses
• Conduct pricing and market research to support pricing and packaging recommendations
• Develop presentations, solution briefs, competitive guides, and objection-handling tools
• Train client-facing teams on product positioning and differentiation
• Partner with Product Managers to translate technical capabilities into customer-focused value
• Align messaging and enablement content with Sales, Client Experience, and Solutions Consulting
• Support strategic sales opportunities and RFP responses
• Manage industry analyst briefings and inquiries
• Measure launch performance, product adoption, and enablement effectiveness
• Maintain an organized, current library of commercialization and sales enablement content
• Help deliver coordinated product launches, increase product adoption, strengthen competitive positioning, and provide Sales with trusted content
• Provide market insights and recommendations to inform product, pricing, and commercialization decisions

Product Manager – Workflow Automation, Treasury Solutions

Senior Product Manager – Payment Disputes

Product Marketing Manager