Customer Success Manager

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. Lead the transition from contract signature to implementation through go-live .

Posted 9/24/2026full-timeRemoteMid-LevelSenior💰 $59,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the full customer journey in a B2B SaaS environment, focusing on client satisfaction, upsell opportunities, and effective use of Customer Success Platforms. Proficient in utilizing AI tools and collaboration technologies to enhance operational efficiency and drive renewals.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceSalesforce ProficiencyCross-Sell and Upsell StrategyRemote Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey ManagementIntegration ReviewsSuccess Plan ExecutionPortfolio Health MonitoringRisk Management

Soft Skills

Strong Communication SkillsEmpathyProactive CollaborationDiplomacyPoise Under Pressure

Tools & Technologies

SalesforcePlanhatGainsightZendeskSlackGoogle WorkspaceZoomClaudeGeminiMacOS

Industry Keywords

Mid-MarketEnterpriseCustomer SuccessB2BTechCybersecurity

Tech Stack

Tools & technologies

Cyber SecurityMacOS

About the role

Key responsibilities & impact

Lead the transition from contract signature to implementation through go-live
Proactively manage a client portfolio and ensure product value realization and customer satisfaction
Conduct integration reviews, quarterly business reviews, and onsite client meetings
Collaborate with Customer Success Engineers, support, and product managers to resolve implementation issues, bugs, and feature requests
Identify additional use cases for upsell and cross-sell opportunities
Monitor portfolio health, identify risks, and manage escalations
Drive renewals with executive stakeholders, day-to-day contacts, and procurement teams
Create and execute success plans targeting 120% NRR and 90% GRR
Maintain records in Salesforce and Planhat and provide process-scaling feedback
Travel may be required

Requirements

What you’ll need

6-10 years experience in a Mid-Market/Enterprise Customer Success Manager role
B2B SaaS, tech, and/or cybersecurity industry experience highly preferred
Experience handling the full customer journey from onboarding to renewals; cross-sell and upsell experience is a huge plus
Experience working in a Customer Success Platform (ie. Gainsight, Planhat, etc.), Zendesk, and Salesforce preferred
Comfortable operating in a fully remote, async-first environment
Proficiency utilizing AI to increase efficiency of day to day tasks, ideally Claude and Gemini
Proficiency with macOS and comfort working fully remotely using Slack, Google Workspace, and Zoom
Ability to prioritize internal and external tasks
Ability to lead and facilitate meetings with technical contacts and executive stakeholders
Strong written and verbal communication skills
Empathy, diplomacy, and poise under pressure
Proactive collaboration and knowledge-sharing
Must be authorized to work from their home location; Fingerprint does not sponsor visas

Benefits

Comp & perks

100% remote work
Remote, anywhere in the EMEA region
Inclusive work environment
Visa sponsorship is not provided; teammates can work from their home location if authorized