Fingerprint

Data Scientist

• Develop data-driven algorithms for the Fingerprint Identification Service using ML techniques on raw, noisy, and unlabeled browser and device data
• Lead supervised, semi-supervised, and unsupervised learning approaches to improve identification capabilities
• Own data science projects end to end, from concept and experimentation through deployment into the real-time platform
• Design experiments and solutions for real-time model inference and training pipeline automation
• Conduct exploratory data analysis to investigate ad-hoc questions and anomalous data
• Share tools and effective approaches to build an engineering-focused, data-driven culture
• Participate in a shared on-call rotation

Senior Data Scientist

Implementation Specialist

• Act as the primary technical resource for largest customers, providing guidance on product deployment, integration, and optimization
• Lead technical onboarding for new strategic customers
• Provide ongoing technical support and troubleshoot enterprise client issues
• Advocate for customer needs within the company
• Align Fingerprint's roadmap with client priorities and drive broader product adoption
• Capture feedback on performance and feature needs and collaborate with product and engineering teams
• Build relationships with technical and business stakeholders within enterprise accounts
• Serve as a trusted advisor and strategic partner
• Monitor and analyze customer health metrics and usage data
• Use visualization tools to distill insights and create reports highlighting trends, risks, and opportunities
• Translate findings into actionable recommendations
• Travel minimally to visit customers on site

Strategic Implementation Engineer

Technical Customer Success

• Act as the primary technical resource for largest customers, providing guidance on product deployment, integration, and optimization
• Lead technical onboarding for new strategic customers
• Provide ongoing technical support and troubleshoot enterprise client issues
• Advocate for customer needs within the company
• Align Fingerprint’s roadmap with client priorities and drive broader product adoption
• Capture performance and feature feedback and collaborate with product and engineering teams
• Build relationships with technical and business stakeholders in enterprise accounts
• Monitor and analyze customer health metrics and usage data
• Use visualization tools to identify trends, risks, and opportunities
• Create reports and translate findings into actionable recommendations
• Travel minimally to visit customers on site

Strategic Customer Success Engineer

Customer Success Manager

• Lead the transition from contract signature to implementation through go-live
• Proactively manage a client portfolio and ensure product value realization and customer satisfaction
• Conduct integration reviews, quarterly business reviews, and onsite client meetings
• Collaborate with Customer Success Engineers, support, and product managers to resolve implementation issues, bugs, and feature requests
• Identify additional use cases for upsell and cross-sell opportunities
• Monitor portfolio health, identify risks, and manage escalations
• Drive renewals with executive stakeholders, day-to-day contacts, and procurement teams
• Create and execute success plans targeting 120% NRR and 90% GRR
• Maintain records in Salesforce and Planhat and provide process-scaling feedback
• Travel may be required

Backend Engineer

• Design, develop, and optimize backend systems for real-time data processing and web services
• Integrate backend components with other services to ensure performance and scalability
• Investigate problematic features, analyze root causes, run experiments, and translate findings into engineering improvements
• Perform performance tuning, debugging, and testing of backend systems
• Share engineering best practices and collaborate on cross-functional projects
• Participate in a shared on-call rotation
• Mentor junior developers
• Own features from concept through final deployment

Backend Engineer, Core APIs

Account Executive

• Drive new business within a targeted set of strategic accounts
• Manage complex sales cycles from initial prospecting through closing
• Build and own a pipeline through proactive prospecting and net-new opportunity creation
• Own the full strategic sales cycle from outreach and discovery through technical evaluation, negotiation, and close
• Build relationships across executives, engineering, product, security, and other stakeholders
• Apply MEDDPICC throughout the sales cycle to qualify opportunities, identify risk, and advance deals
• Understand prospects’ business challenges and technical requirements and connect Fingerprint’s capabilities to customer outcomes
• Partner with Solutions Engineering, Marketing, SDRs, and leadership while owning territory and results
• Lead technical conversations, demonstrations, and proofs of concept with Solutions Engineering
• Research accounts, uncover opportunities, solve problems, and operate autonomously
• Represent Fingerprint at industry events, conferences, and prospect meetings
• Build long-term relationships with key stakeholders

Strategic Account Executive

DevOps Engineer

• Own the reliability of core production systems end to end
• Define and maintain SLIs and SLOs, dashboards, alerts, and error-budget practices
• Improve alert quality and anomaly/correctness detection
• Lead incident response, restore service, and write actionable postmortems
• Build secure, resilient, and cost-efficient infrastructure with explicit failure-mode handling
• Perform load testing, profiling, saturation analysis, and capacity planning
• Improve change safety through progressive delivery, automated rollback, pre-production signals, and safe deployment practices
• Manage infrastructure through code and configuration, primarily using Terraform
• Design, write, and ship software and developer-facing tooling
• Run game days and chaos exercises
• Partner with product engineering teams on production readiness, capacity, failure modes, rollback plans, runbooks, and on-call handoff
• Participate in and improve the on-call rotation
• Apply a security lens to engineering work and peer reviews
• Serve as the go-to person for difficult production problems and mentor engineers through code review, pairing, and design feedback

Senior Site Reliability Engineer

Infrastructure Engineer

• Own a core infrastructure product or subsystem end to end, including design, delivery, operation, and production accountability
• Define project goals and success metrics aligned with company objectives
• Identify and address project risks proactively
• Create technical designs from PRDs and requirements
• Build secure, high-performing, resilient, and cost-efficient infrastructure
• Design, write, and ship software and developer-facing tooling
• Manage infrastructure through code and configuration, primarily using Terraform
• Partner with product engineering teams to architect services for scale
• Participate in incident response and diagnose issues across services
• Tune and evolve monitoring and propose stability and performance improvements
• Apply security practices and identify vulnerabilities in personal work and peer reviews
• Serve as a technical resource and mentor engineers through code review, pairing, and design feedback
• Drive cross-team collaboration and facilitate technical and process discussions with stakeholders outside engineering

Senior Infrastructure Engineer

Recruitment

• Own full-cycle recruitment for technical and non-technical roles
• Source technical and go-to-market talent through LinkedIn Recruiter, Gem, Reddit, job boards, and professional networks
• Build and maintain high-quality pipelines across multiple requisitions while balancing speed, quality, diversity, and inclusion
• Partner with hiring managers on role requirements, team dynamics, market insights, and hiring strategy
• Manage candidate progress, interview scheduling, and records in Greenhouse
• Track and analyze recruitment metrics to improve recruiting strategies and processes
• Ensure a positive candidate experience through timely updates, feedback, and professional interviews
• Contribute to Fingerprint’s employer brand by promoting its culture, values, and opportunities
• Provide data-driven market insights and recommendations to hiring managers and leadership

Senior Recruiter

Data Engineer

• Architect and build scalable, high-performance data warehouse solutions
• Develop and maintain reliable, well-documented data pipelines and ELT processes
• Ensure data quality and consistency
• Tune and optimize data warehouse performance through partitioning, indexing, and query optimization
• Partner with data analysts and scientists to transform raw data into analytics and machine learning models
• Troubleshoot, monitor, and refine data warehouse infrastructure while balancing speed and cost efficiency
• Share best practices and champion clean, well-structured data
• Work with cloud-based data warehouses such as ClickHouse and integrate them with company services
• Contribute to developer-facing data tools

Senior Data Warehouse Engineer

Full-stack Engineer

• Build and operate end-to-end fraud detection systems behind Identification APIs
• Design, build, and optimize backend systems for real-time data processing and web services
• Own SLIs and SLOs for Core API services and use error budgets to balance delivery and stability
• Build observability through metrics, structured logging, distributed tracing, and alerts
• Participate in on-call rotation, respond to incidents, and lead blameless postmortems
• Reduce operational toil through automation and complete incident action items
• Perform capacity planning, load testing, and performance tuning
• Partner with cross-functional teams on integrations
• Mentor other engineers