Strategic Customer Success Engineer

Fingerprint

. Act as the primary technical resource for largest customers, providing guidance on product deployment, integration, and optimization .

Posted 9/29/2026full-timeRemote • United StatesSeniorLead💰 $140,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in customer success and solutions engineering, with strong technical skills in JavaScript, SQL, and API integrations. Capable of effectively communicating technical concepts to diverse stakeholders and driving product adoption through strategic customer engagement.

Highest-signal resume keywords

Customer Success ManagementJavaScript DevelopmentRESTful API IntegrationSQL ProficiencyTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptSQLPostgreSQLRESTful APIsSDK LanguagesServerless FunctionsCloudflare WorkersAWS LambdaSoftware Development LifecycleAPI Architecture

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingCross-Functional CollaborationCustomer Advocacy

Tools & Technologies

MacOSSlackGoogle WorkspaceZoom

Industry Keywords

SaaSEnterprise SoftwareTechnical OnboardingCustomer Health MetricsPerformance Feedback

Tech Stack

Tools & technologies

AWSJavaJavaScriptMacOSNode.jsPHPPostgresPythonSQLGo

About the role

Key responsibilities & impact

Act as the primary technical resource for largest customers, providing guidance on product deployment, integration, and optimization
Lead technical onboarding for new strategic customers
Provide ongoing technical support and troubleshoot enterprise client issues
Advocate for customer needs within the company
Align Fingerprint’s roadmap with client priorities and drive broader product adoption
Capture performance and feature feedback and collaborate with product and engineering teams
Build relationships with technical and business stakeholders in enterprise accounts
Monitor and analyze customer health metrics and usage data
Use visualization tools to identify trends, risks, and opportunities
Create reports and translate findings into actionable recommendations
Travel minimally to visit customers on site

Requirements

What you’ll need

10+ years of experience in a customer success, professional services, or solutions engineering role, preferably in SaaS or enterprise software with large accounts
Strong hands-on JavaScript experience in a professional environment, especially debugging or building integrations
Experience with RESTful APIs and other web services
Strong SQL skills; PostgreSQL experience preferred
Familiarity with software development lifecycles and modern API architectures
Experience with at least one supported SDK language (Go, Node.js, Python, PHP, C#, Java) preferred
Experience deploying serverless functions or working with Cloudflare Workers or AWS Lambda is a bonus
Exceptional troubleshooting skills
Excellent verbal and written communication skills, including explaining technical concepts to non-technical stakeholders
Track record of thriving in highly ambiguous, fast-paced environments
Ability to understand customer needs and deliver successful solutions
Ability to work cross-functionally with sales, product, and engineering teams
Bachelor's degree in Computer Science, Engineering, or a related field preferred
Proficiency with macOS
Comfort working fully remotely with Slack, Google Workspace, and Zoom
Must be authorized to work from the home location; Fingerprint does not sponsor visas

Benefits

Comp & perks

100% remote work
Minimal travel expected
Inclusive work environment
Ability to work from almost any country, subject to country restrictions
No visa sponsorship requirement stated (candidates must be authorized to work from their home location)