Strategic Implementation Engineer

Fingerprint

. Act as the primary technical resource for largest customers, providing guidance on product deployment, integration, and optimization .

Posted 9/29/2026full-timeRemote • United StatesSeniorLead💰 $140,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in customer success and solutions engineering, with strong technical skills in JavaScript, SQL, and API integrations. Proven ability to analyze customer health metrics and deliver actionable insights while collaborating cross-functionally with sales, product, and engineering teams.

Highest-signal resume keywords

Customer Success ManagementJavaScript DevelopmentSQL ProficiencyAPI Integration ExperienceTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptSQLRESTful APIsPostgreSQLSDK LanguagesServerless FunctionsCloudflare WorkersAWS LambdaSoftware Development LifecycleAPI Architecture

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingRelationship BuildingAdaptability

Tools & Technologies

SlackGoogle WorkspaceZoomVisualization ToolsCustomer Health Metrics

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Engineering

Industry Keywords

SaaSEnterprise SoftwareTechnical OnboardingProduct AdoptionClient Priorities

Tech Stack

Tools & technologies

AWSJavaJavaScriptMacOSNode.jsPHPPostgresPythonSQLGo

About the role

Key responsibilities & impact

Act as the primary technical resource for largest customers, providing guidance on product deployment, integration, and optimization
Lead technical onboarding for new strategic customers
Provide ongoing technical support and troubleshoot enterprise client issues
Advocate for customer needs within the company
Align Fingerprint's roadmap with client priorities and drive broader product adoption
Capture feedback on performance and feature needs and collaborate with product and engineering teams
Build relationships with technical and business stakeholders within enterprise accounts
Serve as a trusted advisor and strategic partner
Monitor and analyze customer health metrics and usage data
Use visualization tools to distill insights and create reports highlighting trends, risks, and opportunities
Translate findings into actionable recommendations
Travel minimally to visit customers on site

Requirements

What you’ll need

10+ years of experience in a customer success, professional services, or solutions engineering role, preferably in SaaS or enterprise software with large accounts
Strong hands-on JavaScript experience in a professional environment, especially debugging or building integrations
Experience with RESTful APIs and other web services
Strong SQL skills; PostgreSQL experience preferred
Familiarity with software development lifecycles and modern API architectures
Experience with at least one supported SDK language (Go, Node.js, Python, PHP, C#, Java) preferred
Experience deploying serverless functions or working with Cloudflare Workers or AWS Lambda is a bonus
Exceptional troubleshooting skills
Excellent verbal and written communication skills
Ability to thrive in highly ambiguous, fast-paced environments
Demonstrated ability to understand customer needs and deliver successful solutions
Ability to work cross-functionally with sales, product, and engineering teams
Bachelor's degree in Computer Science, Engineering, or a related field preferred
Proficiency with macOS
Comfort working fully remotely using Slack, Google Workspace, and Zoom
Must be authorized to work from home location; Fingerprint does not sponsor visas

Benefits

Comp & perks

100% remote work
Minimal travel to visit customers on site
Inclusive work environment
Ability to work from almost any country, subject to country restrictions
No visa sponsorship required/available