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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in disability management, including managing complex cases and ensuring compliance with relevant legislation. Proficient in developing and improving policies and procedures while maintaining strong stakeholder relationships and providing expert consultation.
Highest-signal resume keywords
Disability Management ExperienceKnowledge of WCB LegislationFile Management SkillsAdvanced Communication SkillsProject Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Disability Management PrinciplesMedical Reporting InterpretationReturn-to-Work PlanningPolicy DevelopmentCost-Benefit AssessmentConfidential Documentation ManagementStandard Operating GuidelinesAlcohol and Drug Policy KnowledgeEarly Intervention InitiativesUnionized Environment Experience
Soft Skills
Coaching SkillsConflict ResolutionNegotiation SkillsAnalytical AbilitiesProblem-Solving Skills
Tools & Technologies
MS Office ApplicationsInternal Systems
Certifications & Qualifications
Professional DesignationIndustry-Specific Training
Industry Keywords
Occupational DisabilityNon-Occupational DisabilitySTD/LTD ManagementWorkplace Injury ManagementVendor Relationship Management
About the role
Key responsibilities & impact- Manage longer-duration and complex occupational and non-occupational disability files from initiation to resolution
- Manage STD, LTD, workplace injury, alcohol- and drug-related, accommodation, modified work, and medical leave cases
- Provide consultation and education on disability processes and relevant legislation
- Develop, update, and recommend improvements to procedures, policies, and best practices
- Participate in and lead project work
- Collaborate with the STD/LTD administrator on plan provisions and operating guidelines
- Maintain relationships with provincial workers’ compensation bodies and ensure legislative compliance
- Provide expert disability-related consultation to HR, Environment, Health & Safety, Operations, and other partners
- Apply privacy legislation and manage confidential information appropriately
- Resolve disability files while balancing stakeholder and organizational needs
- Provide fiscally responsible recommendations and assess financial impacts
- Assess the need, effectiveness, and cost-benefit of medical and worksite assessments
- Lead difficult conversations and drive solutions
- Synthesize information from multiple sources and make informed recommendations
- Manage leave and return-to-work programs
- Maintain complete, accurate, and compliant case files
- Build relationships with vendors, monitor contract compliance, and escalate concerns
Requirements
What you’ll need- Post-secondary education in a relevant field
- Minimum 7 years of broad disability management experience
- Professional designation and/or industry-specific training
- Experience in a unionized environment
- Comprehensive knowledge of disability management principles and best practices
- Proficient in MS Office applications and internal systems
- Strong file-management skills, ensuring accurate, confidential, and secure documentation
- Ability to interpret medical reporting related to work restrictions and develop medical questionnaires
- Ability to identify and confirm work-related functional limitations or restrictions and incorporate them into return-to-work plans
- Coaching, training, and mentoring skills
- Conflict resolution skills with a focus on interest-based outcomes
- Ability to provide information to LR/Legal and prepare written responses for grievances, WCB claim appeals/cost-relief requests, and external information requests
- Understanding of employee health, early intervention initiatives, and modified work opportunities
- Knowledge of Standard Operating Guidelines, STD plan administration, WCB legislation and procedures, and specialized services such as GreenShield
- Knowledge of Alcohol and Drug Policy, testing requirements, and substance-use-related disability files
- Understanding of leave and disability processes and external service providers
- Strong understanding of HR, Environment, Health & Safety, line management, and employee roles
- Ability to develop and maintain credible stakeholder and vendor relationships
- Advanced communication, negotiation, problem-solving, and analytical abilities
- Ability to review, develop, and continuously improve best practices, procedures, and policies
- Experience contributing to or leading project work
Benefits
Comp & perks- Permanent employment
- Full-time position
- Hybrid work model
- Three days per week in the office
- Equal opportunity employer
- Reasonable accommodations/adjustments during the recruitment process