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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and parts sales, with a strong focus on relationship-building and achieving sales targets. Proficient in utilizing digital tools and CRM systems to enhance customer interactions and drive business growth.
Highest-signal resume keywords
Parts Sales ExperienceCustomer Service ExpertiseSales Target AchievementCRM System ProficiencyDigital Sales Platform Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Parts SalesTechnical SalesCustomer ServiceSales ConversionCustomer RetentionQuotation PreparationOrder ManagementUpsellingCross-SellingCommercial Awareness
Soft Skills
Excellent CommunicationRelationship-BuildingStrong Customer FocusAbility to Manage PrioritiesProactive Approach
Tools & Technologies
CRM SystemsMicrosoft OfficeCAT AIE-Commerce SolutionsDigital Tools
Certifications & Qualifications
GCSEs Including Maths and English
Industry Keywords
Construction EquipmentPlant MachineryAutomotiveCommercial VehicleAgricultural SectorEngineering SectorEquipment Downtime
About the role
Key responsibilities & impact- Handle customer enquiries by phone, email, and digital channels
- Identify and supply the correct parts using technical systems and catalogues
- Prepare quotations and proactively follow up opportunities to convert sales
- Build strong customer relationships and develop the customer portfolio
- Generate new business through outbound calling and customer development activity
- Own customer orders from enquiry through to delivery
- Manage backorders and work with internal teams to resolve supply issues
- Keep customers informed throughout the order process
- Upsell and cross-sell relevant products and services
- Support walk-in and click-and-collect customers
- Promote Finning's digital solutions, including E-commerce
- Use CRM, CAT AI and other digital tools to enhance customer interactions and identify sales opportunities
- Contribute to sales growth, customer retention and customer satisfaction targets
Requirements
What you’ll need- Experience in parts sales, technical sales, customer service, or a similar commercial role
- Proven experience working towards sales, conversion, or customer retention targets
- Excellent communication and relationship-building skills
- Strong customer focus with a passion for delivering outstanding service
- Ability to manage multiple priorities in a fast-paced environment
- Commercial awareness and a proactive approach to identifying sales opportunities
- Good IT skills, including Microsoft Office and CRM systems
- GCSEs (or equivalent) including Maths and English
- Knowledge of construction equipment, plant machinery, automotive, commercial vehicle, agricultural or engineering sectors (desirable)
- Understanding of equipment downtime and its impact on customer operations (desirable)
- Experience using digital sales platforms, E-commerce solutions or customer management systems (desirable)
Benefits
Comp & perks- Competitive salary
- Annual bonus
- 25 days holiday + bank holidays
- Life insurance
- Up to 7% pension
- A comprehensive benefits package
- A supportive and collaborative work environment
- Opportunities for professional growth and development
- Equal opportunity employer
- Reasonable accommodations / adjustments during the recruitment process
- Forces-friendly employer with fair treatment for armed forces personnel, veterans, and their families