Business Account Manager

FinteqHub

. Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution .

Posted 10/7/2026full-timeRemote • Georgia, Serbia, CyprusJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management within the payments industry, focusing on optimizing payment performance and providing strategic recommendations. Proficient in analyzing payment data and metrics to drive client success and satisfaction.

Highest-signal resume keywords

Account ManagementPayments Industry KnowledgeAnalytical SkillsCommunication SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment Data AnalysisPerformance MetricsChargeback ManagementPayment Gateway UnderstandingAnti-Fraud Principles

Soft Skills

Proactive Problem SolvingResults-Driven MindsetCustomer Service ExcellenceStakeholder EngagementPresentation Skills

Tools & Technologies

CRM SystemsAnalytics Tools

Industry Keywords

FintechPaymentsAcquiringCross-Border PaymentsPayment Methods

About the role

Key responsibilities & impact

Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution
Support the client's lifecycle by monitoring payment stability and optimizing processes and key performance indicators
Analyze payment data and transactional metrics, including conversion rate, decline rate, and chargeback ratio
Provide recommendations to improve client payment performance
Facilitate regular business reviews, collect client feedback, present key insights, and define optimization and growth actions
Identify and execute scaling and upselling opportunities involving new markets, currencies, payment methods, and FinteqHub products
Collaborate with internal teams to resolve client needs and improve overall service
Track payment-industry trends and advise clients
Maintain client documentation and reporting, and track account status and action items

Requirements

What you’ll need

2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring
Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles
Strong communication and presentation skills; ability to work with multiple stakeholders
Analytical mindset and experience working with payment statistics and performance metrics
Ability to manage multiple clients in a fast-paced environment
Proactive, results-driven, with a high standard of customer service
English language: C1-C2
Experience with international clients and cross-border payments (nice to have)
Experience with CRM systems and analytics tools (nice to have)
Additional foreign languages (nice to have)

Benefits

Comp & perks

Full-time remote work opportunities
Flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events