Technical Account Manager – Middle

FinteqHub

. Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues .

Posted 9/21/2026full-timeRemote • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for B2B merchants, focusing on payment systems and integrations. Proficient in analyzing API requests and collaborating with cross-functional teams to enhance platform functionality.

Highest-signal resume keywords

Technical Support ExperienceAPI Analysis and TroubleshootingPayment Systems KnowledgePostman ProficiencyUpper Intermediate English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTTPAPIsRESTSOAPJSONProgramming ExperienceIntegration SupportTechnical Account ManagementTransaction FlowsPayments Ecosystem

Soft Skills

Confident CommunicationProactive MindsetProblem-Solving SkillsOwnershipCollaboration

Tools & Technologies

PostmanBrowser Developer ToolsELK StackMonitoring Systems

Industry Keywords

B2B MerchantsPayment ProvidersThird-Party SystemsClient RequirementsOperational Optimisation

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues
Manage and support technical integrations with payment providers, merchants, and third-party systems
Analyse API requests, logs, and transaction flows using Postman, browser devtools, and monitoring systems
Gather client requirements and translate business needs into clear technical tasks for internal teams
Collaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes
Assist merchants with payment setup, routing strategies, and operational optimisation based on business goals
Coordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality
Contribute product and process improvement ideas based on merchant feedback and technical observations

Requirements

What you’ll need

Upper Intermediate English or higher
Confident presentation and communication skills, including client calls and product demonstrations
Solid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies
Hands-on experience with Postman or similar API tools and browser developer tools
Ability to investigate technical issues and work effectively across multiple teams
Proactive mindset with strong ownership and problem-solving skills
Experience working with payment systems, gateways, acquirers, or PSPs
Understanding of the payments ecosystem, merchant needs, card schemes, and transaction flows
Previous experience in technical support, integration support, or technical account management
Programming experience in any language and ability to work with API requests/scripts
Familiarity with ELK stack or similar logging and monitoring tools
Russian proficiency – Upper Intermediate or higher

Benefits

Comp & perks

Full-time remote work opportunities
Flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training and internal workshops
Participation in international professional conferences and corporate events