Design Consultant

Fireclay Tile

. Build a book of business through inbound website chat, phone, email, and other requests .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer-facing sales and account management skills, with a focus on building long-term relationships and understanding customer needs. Proficient in using Salesforce and other sales technologies to manage opportunities and enhance customer experience.

Highest-signal resume keywords

Customer-Facing Sales ExperienceSalesforce ProficiencyStrong Verbal And Written CommunicationProject Management SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ManagementProject ReviewQuote DevelopmentProduct PresentationTechnical Resource Guidance

Soft Skills

Strong Discovery SkillsListening SkillsOrganization And Follow-ThroughTenacity And ResilienceCollaboration

Tools & Technologies

SalesforcePhone SystemsWebsite ChatEmailScheduling Tools

Industry Keywords

DesignInteriorsArchitectureTileConsultative Environment

About the role

Key responsibilities & impact

Build a book of business through inbound website chat, phone, email, and other requests
Help customers understand products and services, uncover project needs, identify sales opportunities, and advance qualified opportunities
Manage relationships with homeowners, designers, contractors, and residential customers
Conduct virtual consultations, project reviews, and product presentations
Develop quotes and guide customers through samples, tile, trim, Bath, renderings, design support, technical resources, and ordering
Recommend relevant products and services
Follow up on samples, active projects, and open quotes to advance sales
Develop repeat business and additional projects within assigned accounts
Maintain accurate Salesforce records, opportunities, activity history, follow-up, close dates, and next steps
Balance inbound requests with proactive outreach
Collaborate with internal partners on pricing, technical questions, logistics, and complex project needs
Identify customer questions, workflow friction, and sales-process gaps
Contribute to improvements in tools, technology, automation, reporting, and customer experience
Perform other duties and support additional projects as assigned
Represent Fireclay Tile’s brand and core values

Requirements

What you’ll need

Customer-facing experience in sales, design, interiors, retail, hospitality, account management, project management, or another consultative environment
Strong verbal and written communication skills across website chat, phone, email, video, and presentations
Strong discovery and listening skills
Ability to uncover customer goals, project requirements, budget, timing, and buying intent
Ability to build trust and develop long-term customer relationships
Strong organization and follow-through managing multiple customers, projects, quotes, conversations, and deadlines
Comfort balancing reactive inbound demand with proactive follow-up and business-development activity
Ability and interest in learning a broad product assortment, including design, specification, technical, installation, and service considerations
Comfort using Salesforce, phone systems, website chat, email, scheduling tools, reporting, and evolving sales technology
Curiosity and willingness to use large language models and automation
Tenacity and resilience
Sound judgment about when to resolve issues independently and when to involve a specialist
Attention to detail and accurate project and customer information maintenance
Collaborative and coachable
Comfortable working independently in a remote environment while remaining connected to teammates and cross-functional partners
Interest in design, architecture, interiors, tile, or other highly considered products strongly valued

Benefits

Comp & perks

Commission paid monthly; uncapped commissions with tiered payout structure
Goal-based bonuses
Stock options
Medical benefits
401(k) with 4% match
PTO
Sick time
Parental leave
Professional development
Ongoing training
Remote work
Other perks and financial benefits