Fireclay Tile

Designer

• Build a book of business through inbound website chat, phone, email, and other requests
• Help customers understand products and services, uncover project needs, identify sales opportunities, and advance qualified opportunities
• Manage relationships with homeowners, designers, contractors, and residential customers
• Conduct virtual consultations, project reviews, and product presentations
• Develop quotes and guide customers through samples, tile, trim, Bath, renderings, design support, technical resources, and ordering
• Recommend relevant products and services
• Follow up on samples, active projects, and open quotes to advance sales
• Develop repeat business and additional projects within assigned accounts
• Maintain accurate Salesforce records, opportunities, activity history, follow-up, close dates, and next steps
• Balance inbound requests with proactive outreach
• Collaborate with internal partners on pricing, technical questions, logistics, and complex project needs
• Identify customer questions, workflow friction, and sales-process gaps
• Contribute to improvements in tools, technology, automation, reporting, and customer experience
• Perform other duties and support additional projects as assigned
• Represent Fireclay Tile’s brand and core values

Design Consultant