Support Engineer

Firecrawl

. Serve as the first line of technical support across channels, focusing on high-value and enterprise accounts .

Posted 9/29/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $193,000 - $218,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on diagnosing and resolving API issues, automating processes, and improving customer workflows. Proficient in writing scripts and documentation while effectively communicating technical concepts to diverse stakeholders.

Highest-signal resume keywords

API DebuggingTypeScript ProgrammingPython ProgrammingAutomation Tool DevelopmentTechnical Customer Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

API FundamentalsHTTP ProtocolDebugging TechniquesWeb Scraping KnowledgeIntegration Troubleshooting

Soft Skills

Clear CommunicationAutonomous WorkCustomer AdvocacyProblem-Solving

Tools & Technologies

ClaudeCursorMCP ServersAI TriageDebugging Scripts

Industry Keywords

Technical SupportEnterprise AccountsCustomer WorkflowsProduct ImprovementEscalation Management

Tech Stack

Tools & technologies

PythonTypeScript

About the role

Key responsibilities & impact

Serve as the first line of technical support across channels, focusing on high-value and enterprise accounts
Diagnose API errors, failed scrapes and crawls, blocked sites, authentication issues, rate limits, and unexpected output
Reproduce issues, escalate confirmed bugs with clear reproduction steps and context, and follow through with customers
Review customer workflows and integration plans and recommend reliability improvements
Triage queues across Slack, email, and chat, prioritizing urgent issues and deciding when human support is needed
Understand underlying customer goals and weigh workarounds against documentation or product changes
Advocate for customers with Product and Engineering and influence bug-fix and API-improvement priorities
Automate repeated questions and manual steps using AI triage, drafted replies, routing, enrichment, and alerts
Build lightweight internal debugging scripts, dashboards, and agents
Improve AI support-agent knowledge, review errors, and determine human escalation points
Write troubleshooting guides, runbooks, and documentation fixes
Coordinate support handoffs across time zones and share insights with Engineering, Product, and Growth

Requirements

What you’ll need

3+ years of experience
Strong fundamentals in APIs, HTTP, and debugging
Ability to write TypeScript or Python
Experience building an automation or internal tool that removed real manual work
Daily use of Claude, Cursor, agents, and MCP servers
Ability to diagnose complex API issues, integrations, and technical customer problems
Ability to explain technical ideas clearly and ask diagnostic questions
Ability to work autonomously and manage customer escalations, bug reproductions, and automation projects
Must be authorized to work in the United States or Canada
Must be based in or willing to relocate to the Bay Area or Greater Toronto Area before starting
Bonus: technical customer-facing role or experience supporting APIs, SDKs, or developer tools
Bonus: knowledge of web scraping, browsers, proxies, web internals, Firecrawl or similar platforms, or production LLM workflows

Benefits

Comp & perks

Competitive equity
15 days mandatory PTO; additional time after 24 days by request
12 weeks fully paid parental leave for all parents
$100 USD/month wellness stipend
Up to $1,000 USD/year learning and development expenses
Team offsites
3 paid months sabbatical after 4 years
US employees: medical, dental, and vision coverage; employer-paid life, AD&D, short-term disability, and long-term disability insurance; Teladoc; Rightway; Talkspace; Carrot fertility and family-building benefits; EAP; 401(k); HSA, FSA, and commuter benefits; supplemental insurance and protection options through MetLife
Canada employees: extended health, dental, and vision coverage through Manulife; employer-paid life, AD&D, short-term disability, and long-term disability insurance; Dialogue Premium; Talkspace Elite; Carrot fertility and family-building benefits; Group RRSP through Wealthsimple
SF employees: snacks, drinks, team lunches, e-bike loaner
Toronto employees: snacks, drinks, team lunches, PRESTO transit card and station parking