Learning & Development Specialist

Firefighters First Credit Union

. Design and develop engaging learning materials, including e-learning modules, instructor-led training, videos, job aids, and other materials using instructional design best practices .

Posted 9/19/2026full-timeHendersonville • Tennessee • United StatesMid-LevelSenior💰 $85,520 - $95,022 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and developing engaging learning materials using instructional design best practices, while effectively facilitating both virtual and in-person training sessions. Proficient in utilizing e-learning technologies and authoring tools to create impactful training programs and content.

Highest-signal resume keywords

Instructional DesignE-Learning DevelopmentArticulate ExperienceTraining Program CreationLMS Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

E-Learning Module DevelopmentTraining Content CreationAssessment and Feedback AnalysisInteractive Learning TechniquesContent Review and Enhancement

Soft Skills

Facilitation SkillsCollaboration with StakeholdersCommunication Skills

Tools & Technologies

Adobe SuiteWeb Development ToolsAuthoring ToolsLearning Management System (LMS)

Industry Keywords

Regulatory RequirementsLeadership DevelopmentWorkforce UpskillingCompliance Training

About the role

Key responsibilities & impact

Design and develop engaging learning materials, including e-learning modules, instructor-led training, videos, job aids, and other materials using instructional design best practices
Regularly review, update, and enhance training content to reflect changes in policies, procedures, regulatory requirements, and industry best practices
Upload, maintain, and optimize training content in the LMS
Ensure an intuitive LMS user experience, accurate tracking of employee progress, and troubleshoot technical issues
Partner with department leaders and stakeholders to identify training needs, gather accurate content, and develop customized training solutions
Deliver virtual and in-person training sessions covering leadership development, compliance, technical skills, professional skills, and workforce upskilling
Use interactive techniques to enhance learner engagement and knowledge retention
Use assessments, surveys, and feedback mechanisms to measure training impact and analyze results
Continuously improve training content and delivery
Research and apply current instructional design techniques, e-learning technologies, and best practices

Requirements

What you’ll need

Bachelor’s degree
Experience facilitating in-person and virtual training sessions
Experience working with web development tools, authoring tools, e-learning technologies, and the Adobe Suite
Experience working with Articulate
Experience creating training programs and content
All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements
Travel up to 20% of the time to visit regional offices, engage with remote employees, attend meetings, conferences, training, and other work-related events

Benefits

Comp & perks

Pay for performance bonus
Fully paid Medical, Dental, and Vision benefits package for employees
Fully paid Life insurance, AD&D, short and long-term disability coverage
401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
Education reimbursement of up to $5,250 annually
0% education loan assistance program
Pet Insurance
4 weeks of PTO annually including 2 ½ days of float time
9 paid holidays plus 2 half days