Firefighters First Credit Union

Payroll

• Oversee and process multi-state payroll operations end to end, including bi-weekly, semi-monthly, and off-cycle cycles
• Ensure accurate and timely payroll completion in accordance with established controls, requirements, and organizational policies
• Serve as the payroll subject matter expert and ADP Workforce Now “Super User”
• Direct system configuration, employee data integrity, reporting, audit readiness, and platform improvements
• Administer payroll-related benefits and retirement programs, including deduction management, benefit-change processing, and 401(k) administration
• Reconcile carrier invoices, billing statements, and payroll deduction registers against enrollment and payroll data
• Manage multi-state payroll tax compliance and reporting, including tax jurisdiction setup, withholding accuracy, remittance, and quarterly/annual filings
• Resolve agency notices and jurisdictional discrepancies and partner with ADP and Finance on tax setup for new work locations
• Own payroll- and benefits-related monthly reporting, filings, testing, and documentation, including month-end reporting, ad hoc requests, EEO-1 reporting, non-discrimination testing, and Form 5500
• Advise and serve as point of escalation for employees, leaders, and internal and external partners on payroll and benefits matters
• Evaluate and improve payroll processes, controls, and systems
• Support HR initiatives requiring payroll, HRIS, benefits, reporting, or compliance expertise

Senior Payroll Administrator

Learning and Development

• Design and develop engaging learning materials, including e-learning modules, instructor-led training, videos, job aids, and other materials using instructional design best practices
• Regularly review, update, and enhance training content to reflect changes in policies, procedures, regulatory requirements, and industry best practices
• Upload, maintain, and optimize training content in the LMS
• Ensure an intuitive LMS user experience, accurate tracking of employee progress, and troubleshoot technical issues
• Partner with department leaders and stakeholders to identify training needs, gather accurate content, and develop customized training solutions
• Deliver virtual and in-person training sessions covering leadership development, compliance, technical skills, professional skills, and workforce upskilling
• Use interactive techniques to enhance learner engagement and knowledge retention
• Use assessments, surveys, and feedback mechanisms to measure training impact and analyze results
• Continuously improve training content and delivery
• Research and apply current instructional design techniques, e-learning technologies, and best practices

Senior Payroll Administrator

Learning & Development Specialist