Debit Card Dispute Specialist

First American Bank

. Investigate and resolve debit card disputes .

Posted 9/24/2026full-timeRemote • Florida • United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in debit card operations, including dispute resolution and compliance with Regulation E and MasterCard rules. Proficient in professional communication and relationship-building, with a strong focus on organizational and customer interests.

Highest-signal resume keywords

Debit Card OperationsRegulation E ComplianceChargeback ReviewMicrosoft 365 ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debit Card Dispute ResolutionAccount ReconciliationChargeback ProcessingResearch and MonitoringReport Preparation

Soft Skills

Professional CommunicationRelationship BuildingSolutions-Focused ApproachSound Professional JudgmentAdaptability

Industry Keywords

BankingMasterCard RulesZelle Dispute ClaimsAccount Data CompromiseInternal Policies and Procedures

About the role

Key responsibilities & impact

Investigate and resolve debit card disputes
Research and monitor cases to ensure Regulation E compliance
Review reports for chargeback statuses
Research cardholder unposted items and prepare checks as needed
Comply with Regulation E, MasterCard rules, network rules, and internal policies and procedures
Process Zelle dispute claims according to policies, procedures, and regulatory requirements
Prepare MasterCard Billing Reports (MCB)
Prepare end-of-month status reports
Monitor Account Data Compromise alerts
Warm cards reissued due to Account Data Compromise alerts
Perform general research related to debit card operations
Complete additional assignments and projects designated by management

Requirements

What you’ll need

High school diploma or equivalent required
Minimum one year of experience in banking or bank-related field required
Previous experience in debit/credit card operations and balancing/account reconciliation preferred
Professional communication skills with internal and external contacts
Ability to tailor communication to the audience and situation
Effective written communication, including emails, letters, and electronic platforms
Professional spelling and grammar standards
Professional demeanor, appearance, and presence
Strong interpersonal and relationship-building skills
Constructive, solutions-focused approach
Sound professional judgment and ability to balance organizational and customer interests
Proficiency with Microsoft 365 products and applications
Ability to learn new systems and applications and adapt to system upgrades
Ability to travel occasionally to other First American Bank locations, functions, and training facilities
Availability Monday through Friday, 8:00 a.m. to 5:00 p.m.; additional hours may be required
Punctuality required
First American Bank will not sponsor applicants for work visas

Benefits

Comp & perks

Career development and advancement opportunities
Exposure to special programs and development opportunities
Full range of benefits for full-time employees
Exceptional starting pay
Community involvement opportunities
Additional compensation opportunities may be available