First American Bank

General

• Investigate and resolve debit card disputes
• Research and monitor cases to ensure Regulation E compliance
• Review reports for chargeback statuses
• Research cardholder unposted items and prepare checks as needed
• Comply with Regulation E, MasterCard rules, network rules, and internal policies and procedures
• Process Zelle dispute claims according to policies, procedures, and regulatory requirements
• Prepare MasterCard Billing Reports (MCB)
• Prepare end-of-month status reports
• Monitor Account Data Compromise alerts
• Warm cards reissued due to Account Data Compromise alerts
• Perform general research related to debit card operations
• Complete additional assignments and projects designated by management

Debit Card Dispute Specialist

• Investigate and resolve debit card disputes by researching and monitoring cases
• Ensure Regulation E compliance
• Review reports for chargeback statuses
• Research cardholder unposted items and prepare checks as needed
• Comply with Regulation E, MasterCard rules, network rules, and internal policies and procedures
• Process Zelle dispute claims according to policies, procedures, and regulatory requirements
• Prepare MasterCard Billing Reports (MCB)
• Prepare end-of-the-month status reports
• Monitor Account Data Compromise alerts
• Warm cards reissued due to Account Data Compromise alerts
• Perform general research tasks related to debit card operations
• Complete additional assignments and projects designated by management

• Investigate and resolve debit card and Zelle disputes
• Research and monitor cases to ensure Regulation E compliance
• Review reports for chargeback statuses
• Research cardholder unposted items and prepare checks as needed
• Comply with Regulation E, MasterCard rules, network rules, and internal policies and procedures
• Process Zelle dispute claims according to policies, procedures, and regulatory requirements
• Prepare MasterCard Billing Reports (MCB)
• Prepare end-of-month status reports
• Monitor Account Data Compromise alerts
• Warm cards reissued due to Account Data Compromise alerts
• Perform general research tasks related to debit card operations
• Complete additional assignments and projects designated by management

• Investigate and resolve debit card and Zelle disputes
• Research and monitor cases to ensure Regulation E compliance
• Review reports for chargeback statuses
• Research cardholder unposted items and prepare checks as needed
• Comply with Regulation E, MasterCard rules, Network rules, and internal policies and procedures
• Process Zelle dispute claims according to policies, procedures, and regulatory requirements
• Prepare MasterCard Billing Reports (MCB)
• Prepare end-of-the-month status reports
• Monitor Account Data Compromise alerts
• Warm cards reissued due to Account Data Compromise alerts
• Perform general research tasks related to debit card operations
• Complete additional assignments and projects designated by management
• Work the typical Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule, with additional hours as needed

• Investigate and resolve debit card and Zelle disputes
• Research and monitor cases to ensure Regulation E compliance
• Review reports for chargeback statuses
• Research cardholder unposted items and prepare checks as needed
• Comply with Regulation E, MasterCard rules, network rules, and internal policies and procedures
• Process Zelle dispute claims according to policies, procedures, and regulatory requirements
• Prepare MasterCard Billing Reports (MCB)
• Prepare end-of-the-month status reports
• Monitor Account Data Compromise alerts
• Warm cards reissued due to Account Data Compromise alerts
• Perform general research related to debit card operations
• Complete additional assignments and projects designated by management

• Investigate and resolve debit card and Zelle disputes
• Research and monitor cases to ensure Regulation E compliance
• Review reports for chargeback statuses
• Research cardholder unposted items and prepare checks as needed
• Comply with Regulation E, MasterCard rules, network rules, and internal policies and procedures
• Process Zelle dispute claims according to policies, procedures, and regulatory requirements
• Prepare MasterCard Billing Reports (MCB)
• Prepare end-of-the-month status reports
• Monitor Account Data Compromise alerts
• Warm cards reissued due to Account Data Compromise alerts
• Perform general research tasks related to debit card operations
• Complete additional assignments and projects designated by management