Debit Card Dispute Specialist

First American Bank

. Investigate and resolve debit card and Zelle disputes .

Posted 9/15/2026full-timeRemote • Florida • United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in debit card operations, including dispute resolution and compliance with Regulation E and MasterCard rules. Proficient in Microsoft 365 applications and effective communication skills tailored to various audiences.

Highest-signal resume keywords

Debit Card OperationsRegulation E ComplianceMasterCard Billing ReportsProfessional Communication SkillsAccount Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debit Card Dispute ResolutionChargeback Status ReviewAccount Data Compromise MonitoringZelle Dispute Claims ProcessingReport PreparationBalancingResearch SkillsData Analysis

Soft Skills

Interpersonal SkillsProfessional DemeanorSound Professional JudgmentSolutions-Focused Approach

Tools & Technologies

Microsoft 365

Industry Keywords

BankingBank-Related FieldRegulatory RequirementsInternal Policies and Procedures

About the role

Key responsibilities & impact

Investigate and resolve debit card and Zelle disputes
Research and monitor cases to ensure Regulation E compliance
Review reports for chargeback statuses
Research cardholder unposted items and prepare checks as needed
Comply with Regulation E, MasterCard rules, Network rules, and internal policies and procedures
Process Zelle dispute claims according to policies, procedures, and regulatory requirements
Prepare MasterCard Billing Reports (MCB)
Prepare end-of-the-month status reports
Monitor Account Data Compromise alerts
Warm cards reissued due to Account Data Compromise alerts
Perform general research tasks related to debit card operations
Complete additional assignments and projects designated by management
Work the typical Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule, with additional hours as needed

Requirements

What you’ll need

High school diploma or equivalent required
Minimum one year of experience in banking or bank-related field required
Previous experience in debit/credit card operations and balancing/account reconciliation preferred
Professional communication skills with internal and external contacts
Ability to tailor messages appropriately to the audience and situation
Effective written communication, including emails, letters, and electronic platforms
Professional spelling and grammar standards
Professional demeanor, appearance, and presence
Exemplary interpersonal skills and a constructive, solutions-focused approach
Sound professional judgment and ability to balance organizational and customer interests
Proficiency with Microsoft 365 products and applications
Ability to learn new systems and applications and adapt to system upgrades
Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required
Must be punctual
First American Bank will not sponsor applicants for work visas

Benefits

Comp & perks

Additional compensation opportunities may be available
Career development and advancement opportunities
Special development programs
Full range of benefits for full-time employees
Exceptional starting pay
Community involvement opportunities