Debit Card Dispute Specialist

First American Bank

. Investigate and resolve debit card and Zelle disputes .

Posted 9/15/2026full-timeRemote • Illinois • United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in debit card operations, including dispute resolution and compliance with Regulation E and MasterCard rules. Proficient in preparing reports and maintaining accurate account reconciliations while exhibiting strong professional communication and interpersonal skills.

Highest-signal resume keywords

Debit Card OperationsRegulation E ComplianceMicrosoft 365 ProficiencyChargeback ManagementAccount Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debit Card Dispute ResolutionChargeback Status ReviewMasterCard Billing Reports PreparationAccount Data Compromise MonitoringDocument Preparation and Review

Soft Skills

Professional CommunicationInterpersonal SkillsSound Professional JudgmentSolutions-Focused Approach

Industry Keywords

BankingZelle Dispute ClaimsInternal Policies and ProceduresBalancingRisk Mitigation

About the role

Key responsibilities & impact

Investigate and resolve debit card and Zelle disputes
Research and monitor cases to ensure Regulation E compliance
Review reports for chargeback statuses
Research cardholder unposted items and prepare checks as needed
Comply with Regulation E, MasterCard rules, network rules, and internal policies and procedures
Process Zelle dispute claims according to policies, procedures, and regulatory requirements
Prepare MasterCard Billing Reports (MCB)
Prepare end-of-the-month status reports
Monitor Account Data Compromise alerts
Warm cards reissued due to Account Data Compromise alerts
Perform general research tasks related to debit card operations
Complete additional assignments and projects designated by management

Requirements

What you’ll need

High school diploma or equivalent required
Minimum one year of experience in banking or bank-related field required
Previous experience in debit/credit card operations and balancing/account reconciliation preferred
Proficiency with Microsoft 365 products and applications
Ability to prepare or review documents, procedures, and reports
Ability to learn new systems and applications and adapt to system upgrades
Professional communication skills with internal and external contacts
Ability to communicate effectively in written formats, including emails, letters, and electronic platforms
Professional demeanor, appearance, and presence
Interpersonal skills and a constructive, solutions-focused approach
Sound professional judgment and ability to mitigate risks
Occasional travel to other First American Bank locations, bank functions, and training facilities may be required
Availability Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours as needed
Punctuality required
First American Bank will not sponsor applicants for work visas

Benefits

Comp & perks

Career growth and advancement opportunities
Development opportunities and special programs
Full range of benefits for full-time employees
Additional compensation opportunities may be available
Equal Opportunity Employer protections
Disability accommodation support