Debit Card Dispute Specialist

First American Bank

. Investigate and resolve debit card and Zelle disputes .

Posted 9/24/2026full-timeRemote • Wisconsin • United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in debit card operations, including dispute resolution and compliance with Regulation E and MasterCard rules. Proficient in professional communication and adept at using Microsoft 365 applications to support banking functions.

Highest-signal resume keywords

Debit Card OperationsRegulation E ComplianceChargeback ReviewMicrosoft 365 ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dispute ResolutionAccount ReconciliationResearch SkillsReport PreparationZelle Processing

Soft Skills

Professional CommunicationInterpersonal SkillsSound JudgmentSolutions-Focused ApproachAdaptability

Industry Keywords

BankingChargebackMasterCard RulesAccount Data CompromiseBank Policies

About the role

Key responsibilities & impact

Investigate and resolve debit card and Zelle disputes
Research and monitor cases to ensure Regulation E compliance
Review reports for chargeback statuses
Research cardholder unposted items and prepare checks as needed
Comply with Regulation E, MasterCard rules, network rules, and internal policies and procedures
Process Zelle dispute claims according to policies, procedures, and regulatory requirements
Prepare MasterCard Billing Reports (MCB)
Prepare end-of-month status reports
Monitor Account Data Compromise alerts
Warm cards reissued due to Account Data Compromise alerts
Perform general research tasks related to debit card operations
Complete additional assignments and projects designated by management

Requirements

What you’ll need

High school diploma or equivalent required
Minimum one year of experience in banking or a bank-related field required
Previous experience in debit/credit card operations and balancing/account reconciliation preferred
Professional communication skills with internal and external contacts
Ability to tailor messages appropriately to the audience and situation
Effective written communication, including emails, letters, and electronic platforms
Professional spelling and grammar standards
Professional demeanor, appearance, and presence
Exemplary interpersonal skills and a constructive, solutions-focused approach
Sound professional judgment and ability to balance organizational and customer interests
Proficiency with Microsoft 365 products and applications
Ability to learn new systems and applications and adapt to system upgrades
Occasional travel to other First American Bank locations, bank functions, and training facilities may be required
Availability Monday through Friday, 8:00 a.m. to 5:00 p.m.; additional hours may be required
Punctuality is required
First American Bank will not sponsor applicants for work visas

Benefits

Comp & perks

Career growth and advancement opportunities
Development opportunities and special programs
Exceptional starting pay
Full range of benefits for full-time employees
Occasional travel to bank functions and training facilities