Debit Card Dispute Specialist

First American Bank

. Investigate and resolve debit card and Zelle disputes .

Posted 9/15/2026full-timeRemote • Wisconsin • United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in debit card operations, including dispute resolution and compliance with Regulation E and MasterCard rules. Proficient in professional communication and relationship-building, with a strong ability to adapt to new systems and applications.

Highest-signal resume keywords

Debit Card OperationsRegulation E ComplianceChargeback ManagementMicrosoft 365 ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dispute ResolutionAccount ReconciliationResearch SkillsReport PreparationRisk Mitigation

Soft Skills

Effective Written CommunicationProfessional DemeanorRelationship-Building SkillsSound Professional Judgment

Industry Keywords

Zelle DisputesMasterCard Billing ReportsAccount Data CompromiseBanking OperationsChargeback Status Monitoring

About the role

Key responsibilities & impact

Investigate and resolve debit card and Zelle disputes
Research and monitor cases to ensure Regulation E compliance
Review reports for chargeback statuses
Research cardholder unposted items and prepare checks as needed
Comply with Regulation E, MasterCard rules, network rules, and internal policies and procedures
Process Zelle dispute claims according to policies, procedures, and regulatory requirements
Prepare MasterCard Billing Reports (MCB)
Prepare end-of-the-month status reports
Monitor Account Data Compromise alerts
Warm cards reissued due to Account Data Compromise alerts
Perform general research related to debit card operations
Complete additional assignments and projects designated by management

Requirements

What you’ll need

High school diploma or equivalent required
Minimum one year of experience in banking or bank-related field required
Previous experience in debit/credit card operations and balancing/account reconciliation preferred
Professional communication with external and internal contacts
Effective written communication, including emails, letters, and electronic platforms
Professional demeanor, appearance, and presence
Strong interpersonal and relationship-building skills
Sound professional judgment and risk mitigation ability
Proficiency with Microsoft 365 products and applications
Ability to learn new systems and applications and adapt to system upgrades
Occasional travel to other First American Bank locations, bank functions, and training facilities may be required
Monday through Friday availability, typically 8:00 a.m. to 5:00 p.m.; additional hours may be required
Punctuality required
First American Bank will not sponsor applicants for work visas

Benefits

Comp & perks

Career growth and advancement opportunities
Development opportunities and special programs
Exceptional starting pay
Full range of benefits for full-time employees
Occasional travel to bank functions and training facilities