Process Associate

First American (India)

. Provides support to the NCS Office by assisting with escrow-related processes and specific office language .

Posted 9/18/2026full-timeBangalore • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing escrow-related processes, ensuring compliance with company policies, and effectively communicating with clients. Proficient in project coordination and maintaining accurate records while delivering exceptional customer service.

Highest-signal resume keywords

US Mortgage And Title Documents ExperienceFAST/ClarityFirst Applications KnowledgeMicrosoft Office And Teams ProficiencyProject Coordination SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Escrow ProcessesData Input And ValidationLegal Document PreparationTitle PracticesAuditing CalculationsResearch And Record MaintenanceCustomer Request TrackingCompliance With QMS, ISMS, EHS, EMSCritical ThinkingProblem Solving

Soft Skills

Strong Customer ServiceExcellent Verbal And Written CommunicationOrganizational SkillsIndependent Thinking

Industry Keywords

EscrowTitle Plant RecordsChains Of TitleTitle CommitmentsEndorsementsAudit FindingsSecurity Incident Reporting

About the role

Key responsibilities & impact

Provides support to the NCS Office by assisting with escrow-related processes and specific office language
Opens orders, inputs closing statements, obtains and verifies client information by phone and email
Inputs validated data into client-supplied applications to meet project specifications
Conducts follow-up calls and emails to ensure orders are processed within specified turnaround times
Attends project orientation and job-related or company-initiated training
Ensures compliance with company policies, including QMS, ISMS, EHS, and EMS
Ensures compliance with NCAPACs and other audit findings
Reports security incidents and identified security weaknesses
Coordinates projects and tracks complex customer requests
Searches title plant records and compiles chains of title
Uses research to create and maintain files, records, and reports
Audits calculations and legal documents for accuracy
Communicates recording information and prepares legal property documents, including endorsements
Examines tax and assessment reports and follows title practices for issuing title commitments, policies, endorsements, and guarantees
Reviews and determines proper authority of entity documents

Requirements

What you’ll need

Graduate (Commerce/Art/Business Administration)
Professional work experience of 1-6 years
Experience in US Mortgage and Title documents
Strong customer service
Attention to detail
Critical thinking
Problem solving skills
Excellent verbal and written communication
Ability to organize and prioritize workload
Knowledge and experience with FAST/ClarityFirst applications
Knowledge and experience with Microsoft Office and Teams
Project coordination and abstract thinking
Ability to track complex customer requests
Independent thinking on finding available resources

Benefits

Comp & perks

Hybrid work arrangement
Training and professional development opportunities
Equal opportunity and inclusive workplace commitment