Business Analyst – Client Relations

First American

. Serve as the intake point for client custom reporting and data requests .

Posted 11/3/2026full-timeRemote • South Carolina • United StatesMid-LevelSenior💰 $67,200 - $89,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in gathering and documenting business requirements, managing custom reporting requests, and coordinating with stakeholders to ensure successful project completion. Proficient in analytical skills and effective communication to present information clearly to both technical and non-technical audiences.

Highest-signal resume keywords

Mortgage Servicing ExperienceBusiness Requirements Documentation (BRDs)User Acceptance Testing (UAT)Smartsheet ExperienceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements DocumentationProject ManagementData AnalysisCost EstimationPost-Production Validation

Soft Skills

Organizational SkillsCommunication SkillsStakeholder EngagementMulti-Project Management

Tools & Technologies

SmartsheetTechManagementDevOpsInternal MailboxesMSPValon

Industry Keywords

Custom ReportingClient RelationsUser Acceptance TestingData RequestsMortgage Servicing

About the role

Key responsibilities & impact

Serve as the intake point for client custom reporting and data requests
Meet with stakeholders to gather and document business requirements
Create business requirements documentation (BRDs) for new or changing custom reporting requests
Coordinate with Business Analysts, Data Strategy, and Reporting teams to obtain cost estimates
Provide cost estimates, hours, and expected completion dates to the Client Relations Account Executive
Track, report on, and manage new reporting requests through completion
Coordinate user acceptance testing (UAT) with key stakeholders, as applicable
Conduct post-production validation (PPV)
Educate the internal Client Relations team about enhanced reporting and provide support as needed

Requirements

What you’ll need

Mortgage servicing experience preferred
Excellent organizational skills and ability to manage multiple projects simultaneously
Strong analytical skills
Excellent written and verbal communication skills
Ability to present technical and nontechnical information
Experience with Smartsheet (Client Change Order)
Experience with TechManagement/DevOps
Experience with internal mailboxes
Experience with MSP/Valon

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture
Equal opportunity employment