First American

General Counsel

• Provide underwriting support, counsel, and authorization to company personnel and customers related to the issuance of title insurance commitments and policies
• Apply underwriting standards and guidelines within delegated authority limits
• Guide company personnel on the performance of real estate settlement services
• Underwrite the issuance of title insurance using company standards and guidelines
• Provide guidance on escrow real estate settlement services
• Issue underwriting standards and guidelines in accordance with established company processes
• Communicate information related to underwriting and real estate settlement services to the team
• Perform other duties as assigned

Commercial Underwriting Counsel

General

• Conduct rigorous economic and quantitative research on issues relevant to First American, the title and real estate industries, and the broader economic and policy environment
• Develop, implement, validate, and interpret economic, statistical, and predictive models
• Work with large, complex, and proprietary datasets to develop analytical datasets, variables, metrics, and repeatable research frameworks
• Apply economic reasoning, statistical methods, and data science techniques to identify relationships, trends, risks, and emerging issues
• Partner with data scientists and technical teams across modern data and cloud environments
• Collaborate with Government Affairs and internal stakeholders on industry and public policy questions
• Translate quantitative findings into research briefs, presentations, written commentary, and other materials
• Evaluate external research, public data, economic literature, regulatory or policy materials, and industry information
• Present research findings to senior leaders, business partners, and internal and external stakeholders
• Document analytical methods, assumptions, data sources, and results
• Manage multiple analytical and research projects simultaneously

Senior Economist

• Serve as a point of contact regarding the search product and provide subject matter expertise to resolve escalated issues from search discrepancies
• Research property details and look for back title on orders to confirm accuracy
• Coordinate with clients and searchers to reconcile discrepancies
• Keep responsible parties informed of title order status and issues
• Participate in business development activities to maintain existing clients and acquire new clients
• Contact vendors to ensure timely delivery of completed searches
• Escalate past-due search requests and address issues with completed searches
• Keep systems updated
• Assist offshore team by answering questions and resolving escalated issues
• Use company operating systems to coordinate and manage workflow, produce products and respond to customer requests
• Monitor title search orders throughout production and coordinate with internal teams, searchers and partners

Senior Title Coordinator

Product Manager

• Drive the vision and delivery of innovative new products
• Develop, define, maintain and communicate the product strategy and roadmap
• Translate product strategy into detailed requirements
• Conduct market research to identify user needs for new products
• Prioritize product opportunities using research criteria and requirements
• Define high-level customer requirements for the customer experience, including product features, target markets, and pricing
• Understand and validate user needs using Lean and UX design principles
• Create and use wireframes to convey new feature ideas
• Develop product and feature success metrics and determine enhancements
• Lead and participate in planning meetings and advise on product direction
• Collaborate with customers, team members, and outside influencers to understand products and developing needs
• Execute the product roadmap by directing product development priorities and incorporating market, usage, competitive, and research insights into releases
• Assess market competition, identify product gaps, address competitive threats, and gain competitive advantage
• Troubleshoot complex problems and identify solutions
• Provide functional advice or training to less experienced team members; may manage a team

Senior Product Manager

• Provide underwriting support, counsel, and authorization to company personnel and customers for real estate title insurance commitments and policies
• Apply underwriting standards and guidelines within delegated authority limits to underwrite title insurance issuance
• Guide company personnel in performing real estate settlement services
• Issue underwriting standards and guidelines according to established company processes

Loan Specialist

• Service mortgage accounts to ensure all bankruptcy activities comply with state and federal laws and investor, insurer, agency, and company guidelines
• Review files to ensure bankruptcy time frames are met
• Manage bankruptcy proceedings on assigned cases by interacting with mortgagors, attorneys, investors, insurers, trustees, appraisers, and other involved parties
• Monitor bankruptcy proceedings, records, time frames, and system/database activities
• Follow up on outstanding requests and telephone calls from internal and external partners
• Audit accounts for expense compliance and proper application to the system of record
• Research questionable loan items, including payment application and notification
• Manage exception reporting to minimize risk

Loan Servicing Specialist – Bankruptcy

Marketing

• Manage direct marketing, advertising, and promotional activities
• Develop product and brand marketing strategies based on competitor and consumer research
• Create content marketing materials that build positive brand sentiment
• Drive website traffic, brand awareness, and customer loyalty through social media marketing
• Collect consumer preference data and create targeted marketing messages
• Conduct market research, gather information, and interpret data
• Deliver content and communications through digital, print, and publication channels
• Analyze customer, market, and campaign performance data to inform recommendations and business decisions
• Support customer acquisition, engagement, and retention initiatives
• Create compelling marketing content and presentations
• Collaborate with cross-functional teams and stakeholders
• Manage multiple marketing projects in a fast-paced environment

Senior Marketing Specialist

Assistant

• Assist Reverse Exchange Officers with opening, processing, and closing 1031 tax-deferred exchanges
• Develop proficiency in 1031 rules and answer customer questions
• Handle inquiry calls
• Review purchase agreements and title reports
• Prepare exchange documentation for relinquished and replacement property closings and parking transactions
• Follow company procedures and comply with Accounting Policy
• Monitor time deadlines and closing dates
• Set up and dissolve LLCs in all 50 states
• Handle accounting for exchange files
• Manage exchange processes in a timely manner
• Review estimated closing statements for approval
• Handle acceptance and disbursement of funds in accordance with 1031 rules
• Collect fee income and final signed documentation
• Troubleshoot and manage customers
• Follow up with existing and potential clients to increase business
• Cooperate with exchange officers, managers, and sales representatives to develop business
• Perform other duties requested by the exchange officer

Reverse Exchange Assistant

• Complete preliminary and final loan balance loss analysis reconciliation at loan liquidation
• Reconcile REO and claim funds received to outstanding loan balances according to investor guidelines
• Complete balance reconciliation between outstanding balances and REO/claim funds received
• Complete all loss analysis within the required SLA
• Refer files for supplemental claims as required
• Act as a team resource and subject matter expert
• Respond to client questions pertaining to loss analysis activity
• Complete default step codes and tasking

Senior Default Loan Servicing Specialist

• Service mortgage accounts to ensure claim payments are processed in compliance with state and federal laws and Investor, Insurer, Agency, and company guidelines
• Monitor loans to ensure required milestones are met
• Complete claim posting activities by interacting with attorneys, investors, insurers, and other parties involved with claim payments
• Meet quality assurance metrics
• Follow departmental and business policies
• Prioritize allocated work for timely and accurate resolution
• Follow up on outstanding requests from internal and external partners
• Monitor exception reporting to minimize risk
• Establish and maintain team collaboration, accountability, operational excellence, and customer service

Loan Servicing Specialist

Communications

• Write, edit and produce employee communications for employees, people leaders and senior leaders
• Manage production of recurring employee communications and newsletters, including content coordination, writing, editing, design, distribution and performance tracking
• Create, publish and maintain content across FA Live, email and other digital platforms
• Partner with HR teams and subject matter experts to translate complex information into employee-friendly communications
• Support communications plans and campaigns for HR programs, enterprise initiatives and employee experience efforts
• Support employee experience programs, employee resource groups, FirstAmCares, Employee Appreciation Week, employee recognition and culture and engagement efforts
• Provide communications support and resources to employee resource groups
• Develop routine communications materials and visual assets using established templates and brand standards
• Support administration of employee communications tools and channels, including email distribution, content management and communications analytics
• Monitor communications performance and engagement metrics, identify trends and provide insights
• Coordinate with internal partners on upcoming employee communications, programs and events
• Build working relationships across HR and other internal partners

Communications Specialist

Business Analyst

• Process inbound flow and bulk data files
• Map loan data received from new and existing mortgage clients and migrate data into servicing systems
• Extract, import, and export data in various database applications
• Maintain data integrity by analyzing field-specific formats and layouts
• Track and maintain data discrepancies and report trends to identify data anomalies
• Act as point of contact for clients, internal lines of business, and servicers regarding the loan boarding process
• Work with data technician consultants to update mappings, build tables, and audit data fields for formatting and implementation
• Create, maintain, and distribute trial balance workbooks and conversion balancing templates
• Conduct business process evaluations using data trends
• Identify problems, define business process requirements, develop and implement solutions
• Manage projects involving data aggregations and custom solutions
• Partner with business partners and SMEs to document business processes, train offshore resources, and standardize operating procedures
• Generate reports for analysis

Senior Data Business Analyst

Business Development Rep

• Identify, evaluate, and manage new business opportunities and marketing initiatives
• Establish relationships with potential clients and connect new clients with appropriate sales personnel
• Act as primary liaison between Business Development and other functional groups
• Optimize supply of existing and new product offerings and resolve escalated issues
• Engage with corporate/business unit strategy teams to identify product and technology integration opportunities
• Participate in strategy development and deployment
• Establish partnerships, identify needs and opportunities, and manage programs delivering incremental business
• Meet customer needs, challenge customer requests as appropriate, and influence customers and internal contacts
• Prepare and deliver technical presentations explaining and demonstrating products and services
• Identify ways to integrate solutions to optimize business and technical needs
• Collaborate with senior and executive leadership on industry and technology trends affecting the marketplace
• Drive future product roadmap development
• Travel as required

Business Development Manager

• Manage tax-deferral real estate exchanges on behalf of clients from initiation through closing
• Handle reverse exchange transactions
• Prepare and send reverse exchange agreements and opening packages
• Oversee and process mail, deadlines, and file updates using calendar and tickler systems
• Review and approve estimated closing statements
• Manage funds disbursement and collect applicable fees and interest
• Supervise and train Exchange Assistants, monitor performance, and assist in interviews and coaching
• Address escalated customer service issues and foster long-term client relationships
• Identify opportunities for client acquisition and service expansion and maintain monthly and annual goals
• Lead accounting tasks including managing deposits, initiating wires, balancing ledgers, and auditing exchange files
• Prepare and submit Exchange Closing Statements and final reports
• Ensure timely disbursement of funds and 1099s
• Review and manage daily, revenue, and SMS reports
• Organize and file monthly reports
• Collaborate with clients, advisors, escrow officers, closers, and internal teams
• Perform other duties as assigned

Senior Reverse Exchange Officer

Supervisor

• Supervise daily activities of team members handling incoming client calls and service requests
• Provide leadership, coaching, training, performance feedback, and employee development support
• Assist with scheduling, performance management, and wage and hour compliance
• Participate in workforce planning, goal setting, and operational improvement initiatives
• Process client transaction requests via phone, fax, email, or mail
• Assist with special projects
• Support employee engagement initiatives and communicate compensation or organizational updates
• Interview candidates and provide hiring recommendations
• Prepare and deliver operational updates, performance metrics, and status reports to leadership
• Perform other duties and special assignments supporting business objectives

Commercial Underwriting Counsel

Senior Economist

Senior Title Coordinator

Senior Product Manager

Commercial Underwriting Counsel

Loan Servicing Specialist – Bankruptcy

Senior Marketing Specialist

Reverse Exchange Assistant

Senior Default Loan Servicing Specialist

Loan Servicing Specialist

Communications Specialist

Senior Data Business Analyst

Business Development Manager

Senior Reverse Exchange Officer

Banking Services Supervisor