Business Process Owner

First American

. Own analysis and optimization of defined process domains within the title insurance lifecycle .

Posted 11/3/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $85,000 - $113,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process analysis, workflow design, and optimization within the title insurance lifecycle, leveraging strong analytical and communication skills to translate operational needs into scalable solutions. Proficient in managing multiple initiatives while embedding compliance and regulatory requirements into process design.

Highest-signal resume keywords

Process AnalysisWorkflow DesignTitle Production SystemsProcess MappingLean Six Sigma

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ImprovementRoot Cause AnalysisData AnalysisAutomationCompliance Integration

Soft Skills

Analytical SkillsCommunication SkillsAdaptabilityMulti-tasking

Tools & Technologies

VisioLucid ChartExcelData Visualization PlatformsTitle Production Systems

Certifications & Qualifications

Lean Six Sigma Certification

Industry Keywords

Title InsuranceEscrow OperationsProcess DocumentationSOPsWorkflow Optimization

About the role

Key responsibilities & impact

Own analysis and optimization of defined process domains within the title insurance lifecycle
Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows
Translate operational needs into scalable, digital-first solutions with technology and product teams
Define automation, system enhancements, and integrations that amplify human performance
Use production data and root cause analysis to diagnose issues, measure performance, and refine processes
Develop, maintain, and govern standardized process documentation, including SOPs, swim lanes, and process narratives
Embed compliance and regulatory requirements into process design
Serve as a process domain expert across business units, divisions, and segments
Support rollout and institutionalization of optimized processes across geographies and business segments
Perform other duties as assigned

Requirements

What you’ll need

3+ years of experience in the functional area
Bachelor’s degree in business administration or related field preferred
Deep and detailed understanding of functional area operations and processes
Experience in process analysis, workflow design, and leading process improvement initiatives
Experience working with title production systems (e.g., Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar platforms)
Strong analytical, communication, and process documentation skills
Ability to translate complex workflows into clear, actionable insights
Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment
Proficiency with process mapping and data tools (e.g., Visio, Lucid chart, Excel, and data visualization platforms)
Demonstrated digital mindset and adaptability
Experience in title insurance and escrow industry preferred
Experience supporting multi-state, regional, or national title and escrow operations preferred
Experience driving process automation and workflow optimization within title and escrow environments preferred
Familiarity with Lean, Six Sigma, or other continuous improvement methodologies; certification preferred
Experience in the design, configuration, or enhancement of title production systems preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive workplace culture
Equal opportunity employer