Claims Advocate Specialist

First American

. Investigate, analyze and respond to highly complex claims addressed to Management, forwarded to Corporate Offices, or escalated from other lines of business .

Posted 9/23/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex claims and providing exceptional customer service while effectively communicating with various stakeholders. Proficient in handling high volumes of inquiries and maintaining composure in escalated situations.

Highest-signal resume keywords

Complex Claims ManagementCustomer Service ExperienceCritical Thinking SkillsMicrosoft Word ProficiencyHome Warranty Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims AnalysisPayment ProcessingContract KnowledgeTechnical UnderstandingInvestigative Skills

Soft Skills

Excellent Communication SkillsTime Management SkillsCustomer Relationship ManagementComposure in Escalated ConversationsAnalytical Skills

Tools & Technologies

Microsoft OutlookAccess

Industry Keywords

Home WarrantyClaims HandlingCustomer InquiriesBrokers Relationship ManagementInnovative Initiatives

About the role

Key responsibilities & impact

Investigate, analyze and respond to highly complex claims addressed to Management, forwarded to Corporate Offices, or escalated from other lines of business
Manage a high volume of claims and resolve multiple customer inquiries simultaneously
Answer incoming calls, chats, emails and voicemails from customers and contractors according to guidelines
Provide assistance with inbound call volume and back office work as needed in other areas
Manage an assigned caseload for expedited handling and closure
Manage relationships between Brokers, Sales Field and Homeowners related to claim activity
Offer and explain terms and conditions of claim options, denials, cash outs, replacements, reimbursements and outside reimbursements
Process payment requests
Pilot innovative company initiatives
Represent as a Subject Matter Expert

Requirements

What you’ll need

High School diploma or equivalent required
Some college preferred
3-5 years of previous customer service experience
Demonstrated ability to handle complex claims
Excellent communication skills
Basic mechanical, technical and contract knowledge and understanding
Exceptional customer service skills
Critical thinking, analytical and investigative skills
Proficient in Microsoft Word and Outlook
Ability to navigate through Access
Fundamental understanding of the home warranty industry
Ability to keep composure in escalated conversations
Effective time management skills

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive workplace culture
Equal opportunity employment