Claims Analyst

First American

. Investigate, analyze and respond to complaints from Consumer Protection Agencies, Regulatory Agencies, attorneys, upper management and Corporate Offices .

Posted 9/23/2026full-timeRemote • California • United StatesJunior💰 $23 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and investigative skills to effectively handle complaints and legal issues related to claims. Proficient in customer service and communication, with a fundamental understanding of the home warranty industry.

Highest-signal resume keywords

Analytical SkillsInvestigative SkillsCustomer Service ExperienceCommunication SkillsHome Warranty Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Mechanical KnowledgeTechnical KnowledgeContract UnderstandingProficient in Microsoft WordProficient in Microsoft OutlookAccess Navigation

Soft Skills

Exceptional Customer Service SkillsAbility to Keep Composure in Hostile Conversations

Industry Keywords

Consumer Protection AgenciesRegulatory AgenciesSmall Claims CasesLiability Complaints

About the role

Key responsibilities & impact

Investigate, analyze and respond to complaints from Consumer Protection Agencies, Regulatory Agencies, attorneys, upper management and Corporate Offices
Investigate liability complaints against First American and/or independent contractors dispatched by First American
Represent the Company in Small Claims Cases
Handle escalated and highly visible claims that could not be handled through the normal claims channel
Handle legal issues as they pertain to claims
Assist in maintaining the company’s reputation with customers, regulatory agencies and consumer protection agencies

Requirements

What you’ll need

At least 1-2 years of previous customer service experience
Bachelor's degree or commensurate work experience
Excellent communication skills
Basic mechanical, technical and contract knowledge and understanding
Exceptional customer service skills
Analytical and investigative skills
Proficient in Microsoft Word and Outlook
Ability to navigate through Access
Fundamental understanding of the home warranty industry
Ability to keep composure in hostile conversations
Previous leadership experience desired but not required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO/paid sick leave
Employee stock purchase plan
Inclusive workplace culture
Equal opportunity employment