Client Relations Specialist

First American

. Manage day-to-day client communications via email, phone, and virtual meetings .

Posted 10/16/2026full-timeRemote • South Carolina • United StatesMid-LevelSenior💰 $58,425 - $77,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in mortgage servicing and client relations, with a strong focus on managing client communications, coordinating document requests, and enhancing operational efficiency. Proficient in problem-solving and maintaining accurate records while collaborating across departments to meet service level expectations.

Highest-signal resume keywords

Mortgage Servicing ExperienceClient Relations ManagementDocument CoordinationCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage Servicing ProcessesLoan Servicing DataDocumentation ManagementProblem-Solving AbilitiesRequest Pipeline Management

Soft Skills

Attention to DetailCollaboration SkillsProfessional Communication

Tools & Technologies

MSPServicing Platforms

Industry Keywords

Mortgage OperationsClient SupportAccount ManagementServicing Support

About the role

Key responsibilities & impact

Manage day-to-day client communications via email, phone, and virtual meetings
Facilitate and track loan-level inquiries and servicing-related requests from clients
Coordinate document requests, including servicing records, loan documentation, and reporting materials
Work cross-functionally with servicing operations, compliance, investor reporting, and other internal departments
Monitor and manage request pipelines to ensure service level expectations are met
Maintain accurate records of client communications, requests, and resolutions
Proactively identify potential client concerns and work toward timely resolution
Support additional client relations initiatives and team projects
Contribute to process improvements that enhance client service and operational efficiency

Requirements

What you’ll need

5+ years of experience in mortgage servicing or related mortgage operations roles
Strong understanding of mortgage servicing processes, loan servicing data, and documentation
Proven experience working directly with clients in a professional service or account support role
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple client requests simultaneously
High attention to detail and strong problem-solving abilities
Ability to collaborate across departments and escalate issues appropriately
Prior experience in client relations, account management, or servicing support roles within the mortgage industry
Familiarity with servicing platforms such as MSP or similar systems
Experience coordinating document fulfillment or loan-level data requests

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture
Equal opportunity employment