Customer Service Representative

First American

. Speak directly with customers to understand needs, answer questions, troubleshoot account concerns, and provide timely resolutions .

Posted 10/5/2026full-timeRemote • South Carolina • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate with clients while navigating multiple systems. Proficient in problem-solving, attention to detail, and maintaining accurate account documentation in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceMortgage Servicing KnowledgeCommunication SkillsAttention To DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account DocumentationBasic Math SkillsResearch SkillsTroubleshootingData Analysis

Soft Skills

Strong CommunicationAttention To Detail

Tools & Technologies

Multiple Computer Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Call Center ExperienceFinancial ServicesMortgage IndustryCustomer Account ManagementBilling Coordination

About the role

Key responsibilities & impact

Speak directly with customers to understand needs, answer questions, troubleshoot account concerns, and provide timely resolutions
Review mortgage account information across multiple systems to investigate questions, identify issues, and determine appropriate solutions
Confirm and update customer contact and account information
Evaluate customer concerns and take corrective action based on established procedures and available resources
Escalate complex issues to managers, support representatives, or other teams
Document customer conversations and actions taken in accurate account records
Research customer concerns and coordinate with internal teams to ensure timely, accurate resolution
Assist customers with billing-related matters and coordinate with Collections or other departments
Introduce customers to relevant products and services offered by clients when appropriate
Meet call-handling, quality, productivity, service, and regulatory requirements

Requirements

What you’ll need

At least 1 year of related experience in a call center or customer service environment
Mortgage servicing, financial services, or other related industry experience preferred
High school diploma or equivalent required
Strong customer service and communication skills
Ability to navigate multiple computer systems and screens while assisting customers
Strong attention to detail and ability to maintain accurate account documentation
Basic math and problem-solving skills
Ability to research information, analyze customer concerns, and determine appropriate next steps
Successful completion of a background check and credit check as a condition of employment, where permitted by applicable law
Ability to work Monday–Friday, 11:00 a.m.–8:00 p.m. ET, with a Saturday rotation
Ability to complete three-week training from 9:00 a.m.–6:00 p.m. ET
Occasional mandatory overtime may be required based on business needs and call volume

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture