Digital Adoption Manager

First American

. Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities .

Posted 10/27/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $112,400 - $149,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital transformation and technology adoption, with a strong focus on change management and stakeholder engagement. Proven ability to integrate new tools into workflows and enhance operational efficiency through effective communication and collaboration.

Highest-signal resume keywords

Digital TransformationChange ManagementStakeholder EngagementTechnology AdoptionUser Needs Translation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Digital Platform ImplementationAdoption Metrics TrackingUser TestingOperational ImprovementIntegration of New Tools

Soft Skills

Strong CommunicationFacilitation SkillsRelationship-BuildingProblem SolvingCollaboration

Industry Keywords

Title OperationsSettlement OperationsMarket LeadersBranch LeadersLearning and Development

About the role

Key responsibilities & impact

Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities
Support implementation activities across pilots, launches, and post-launch follow-up, including hands-on help during early adoption
Track adoption metrics, review user feedback, and identify opportunities to improve engagement and realize value from digital tools
Help teams integrate new tools into daily workflows and navigate changes related to AI and other digital capabilities
Serve as a point of contact between Operations and Product or Technology teams, sharing field insights and coordinating follow-up on user needs
Assist with user testing and communicate with stakeholders throughout rollouts
Partner with Learning and Development to support role-based training and reinforce new ways of working
Identify and escalate adoption challenges, contribute to cross-functional problem solving, and share progress and success stories
Perform other duties as assigned

Requirements

What you’ll need

3–5 years of experience in digital transformation, technology adoption, change management, or enterprise platform implementation
Experience working with market or branch-level leaders
Demonstrated success supporting adoption of new technology or digital platforms
Knowledge of title and settlement operations
Ability to understand how technology affects day-to-day work
Change management and stakeholder engagement skills
Ability to translate user needs into product and operational improvements
Strong communication, facilitation, and relationship-building skills
Ability to work across Operations, Product, Technology, and Learning and Development
Comfort working in a fast-evolving, innovation-driven environment
Bachelor’s degree or equivalent combination of education and experience

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO/paid sick leave
Employee stock purchase plan
Inclusive workplace culture
Equal opportunity employment