Director, HVAC Technical Services

First American

. Provide technical leadership, regulatory oversight, and operational supervision for the residential HVAC installation and replacement program .

Posted 11/11/2026full-timeRemote • United StatesLead💰 $148,600 - $198,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in HVAC systems, regulatory compliance, and contractor oversight, with a strong focus on quality improvement and operational leadership. Proven ability to assess technical soundness, manage contractor performance, and ensure adherence to industry standards.

Highest-signal resume keywords

HVAC Contractor LicenseTechnical LeadershipRegulatory ComplianceQuality ImprovementContractor Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC Systems AssessmentInstallation Quality EvaluationEquipment Compatibility AnalysisPerformance Measure ReviewCorrective Action Development

Soft Skills

Analytical Problem-SolvingClear CommunicationCollaborationOrganizationCustomer Service Judgment

Certifications & Qualifications

HVAC Contractor LicenseGeneral Contractor License

Industry Keywords

Residential HVACRegulatory OversightTechnical OperationsBuilding CodesSafety Requirements

About the role

Key responsibilities & impact

Provide technical leadership, regulatory oversight, and operational supervision for the residential HVAC installation and replacement program
Serve as the designated qualifying individual in assigned states, where eligible and approved
Maintain required licenses, qualifications, and certifications and comply with licensing obligations
Oversee technical quality and regulatory compliance of independent licensed HVAC subcontractors
Review upgrade proposals for technical soundness, equipment compatibility, scope, and program alignment
Investigate customer complaints, installation defects, workmanship concerns, and complex service issues
Monitor contractor quality and performance data, identify trends, and develop corrective action, coaching, or training plans
Train contractors on installation quality, safety, customer service, documentation, and program procedures through virtual sessions and field visits
Advise contractors and internal employees on HVAC systems, installation practices, equipment options, and technical requirements
Partner with Business Development on contractor onboarding, training, development, sales readiness, and performance
Work with Supplier Management on equipment selection, compatibility, availability, feedback, and technical issues
Collaborate with Legal and Compliance on technical questions, regulatory matters, contractor qualifications, and escalated reviews
Track changes in state HVAC laws, licensing rules, building and safety requirements, and industry standards
Maintain records of technical reviews, contractor coaching, escalations, and corrective actions; recommend process improvements

Requirements

What you’ll need

Must hold and maintain current, active HVAC contractor and/or general contractor licenses in multiple states, in good standing with applicable licensing authorities
Bachelor’s degree, relevant technical degree, or equivalent combination of education and residential HVAC experience
10+ years of experience in residential HVAC service, maintenance, installation, or technical operations
Progressive experience providing technical leadership, contractor oversight, quality improvement, or multi-market operations support
Ability to assess HVAC systems, replacement options, installation quality, equipment compatibility, and contractor work practices
Knowledge of applicable HVAC codes and standards, permitting and inspection practices
Experience leading, coaching, or developing contractor teams and holding service providers accountable for quality, safety, and customer outcomes
Strong analytical and problem-solving skills, including reviewing performance measures, recognizing trends, and recommending corrective actions
Clear written, verbal, and presentation skills
Strong collaboration, organization, follow-through, and customer-service judgment
Ability to manage competing priorities and travel as needed
Trade school diploma, apprenticeship, or equivalent formal HVAC training is valued

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO/paid sick leave
Employee stock purchase plan
Inclusive workplace culture
Equal opportunity employment