Escrow Servicing Operations Specialist

First American

. Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers .

Posted 10/15/2026full-timeRemote • South Carolina • United StatesJunior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in escrow servicing functions throughout the loan lifecycle, ensuring compliance with regulatory requirements and maintaining accurate accounting of escrow disbursements. Proficient in monitoring service delivery and conducting quality reviews of insurance and tax documents.

Highest-signal resume keywords

Escrow Servicing FunctionsMortgage Loan ServicingRegulatory ComplianceQuality ReviewsMathematical Calculation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Escrow Account MaintenanceEscrow AnalysesDocument ProcessingDisbursement AccuracyException ResearchService Delivery MonitoringReporting RequirementsWorkflow ManagementInsurance Claims ProcessingTax Document Verification

Soft Skills

Problem SolvingCustomer Service

Industry Keywords

Mortgage EnvironmentInvestor GuidelinesState GuidelinesLoan LifecycleEscrow Disbursements

About the role

Key responsibilities & impact

Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers
Monitor service delivery, productivity, and quality standards for tax, insurance, and insurance claims
Process escrow-related documents and disbursements accurately and timely
Research exceptions and process off-cycle requests
Perform general escrow account maintenance and escrow analyses
Research and respond to internal customer requests and inquiries
Resolve issues and determine whether additional loans may be impacted
Ensure compliance with applicable regulatory and legal requirements, including investor and state guidelines
Process and monitor departmental reporting requirements and workflows
Complete reports and assigned work accurately and on time
Perform basic mathematical calculations related to escrow servicing
Maintain accurate accounting of escrow disbursements
Conduct quality reviews, including insurance and tax document reviews and verification of information provided by tax assessors and other applicable sources

Requirements

What you’ll need

1+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing
Bachelor's degree preferred
Ability to process escrow servicing functions throughout the loan lifecycle
Ability to monitor service delivery, productivity, and quality standards for tax, insurance, and insurance claims
Ability to process escrow-related documents and disbursements accurately and timely
Ability to research exceptions and process off-cycle requests
Ability to perform general escrow account maintenance and escrow analyses
Ability to evaluate relevant factors, resolve issues, and determine whether additional loans may be impacted
Knowledge of applicable regulatory and legal requirements, including investor and state guidelines
Ability to process and monitor departmental reporting requirements and workflows
Basic mathematical calculation skills related to escrow servicing
Ability to maintain accurate accounting of escrow disbursements
Ability to conduct quality reviews of insurance and tax documents and verify information from tax assessors and other applicable sources

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive, authentic, people-first workplace culture