Escrow Servicing Operations Specialist – Flood

First American

. Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers .

Posted 11/2/2026full-timeRemote • South Carolina • United StatesJunior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in escrow servicing functions and compliance with mortgage servicing regulations, including the Flood Disaster Protection Act and NFIP. Proficient in processing escrow-related documents and maintaining accurate accounting of disbursements while ensuring high-quality service delivery.

Highest-signal resume keywords

Escrow Servicing FunctionsMortgage Loan ServicingFlood Disaster Protection ActRESPA ComplianceMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Escrow ProcessingMathematical CalculationsDocument ProcessingAccount MaintenanceReporting Requirements

Soft Skills

Problem SolvingOrganizational SkillsCommunication Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Mortgage ServicingCFPB RegulationsFlood InsuranceNational Flood Insurance ProgramService Delivery Standards

About the role

Key responsibilities & impact

Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers
Monitor service delivery, productivity, and quality standards for flood insurance, including flood zone determinations, policy renewals, and coverage adequacy
Process escrow-related documents and disbursements accurately and timely
Research exceptions and process off-cycle requests
Perform general account maintenance
Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted
Ensure compliance with applicable regulatory and legal requirements, including investor guidelines, the Flood Disaster Protection Act, and National Flood Insurance Program requirements
Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time
Perform basic mathematical calculations related to escrow servicing
Maintain accurate accounting of escrow disbursements

Requirements

What you’ll need

Preferred Bachelor’s Degree
1+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing
Strong written, presentation and verbal communication skills
Problem solving skills
Organized
Proficiency in MS Office, including Microsoft Word, Excel, and Outlook
Knowledge of mortgage servicing requirements, including RESPA, CFPB regulations, Flood Disaster Protection Act, NFIP, and flood insurance carrier requirements

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture
Equal opportunity employment