Escrow Servicing Operations Specialist – PMI

First American

. Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers .

Posted 11/9/2026full-timeRemote • South Carolina • United StatesJunior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in escrow servicing functions throughout the loan lifecycle, ensuring compliance with regulatory requirements and maintaining accurate accounting of escrow disbursements. Strong customer service orientation and effective communication skills are essential for resolving inquiries and processing requests.

Highest-signal resume keywords

Escrow ServicingMortgage Loan ServicingRegulatory ComplianceCustomer Service OrientationMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Escrow ProcessingMathematical CalculationsDocument ProcessingAccount MaintenanceReporting Requirements

Soft Skills

Detail OrientedProblem SolvingOrganizedStrong Communication Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Mortgage InsuranceHomeowner’s Protection ActLoan AcquisitionService DeliveryProductivity Standards

About the role

Key responsibilities & impact

Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers
Monitor service delivery, productivity, and quality standards for mortgage insurance
Process escrow-related documents and disbursements accurately and timely
Research exceptions and process off-cycle requests
Perform general account maintenance
Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted
Ensure compliance with applicable regulatory and legal requirements, including investor guidelines and Homeowner’s Protection Act
Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time
Perform basic mathematical calculations related to escrow servicing
Maintain accurate accounting of escrow disbursements

Requirements

What you’ll need

High School diploma or equivalent
1+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing
Strong customer service orientation
Detail oriented
Strong written, presentation and verbal communication skills
Problem solving skills
Organized
Proficiency in MSOffice, including Microsoft Word, Excel, and Outlook

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture
Equal opportunity employment